The main groups of people we help are:

• Victims of uninsured drivers
• Victims of untraced drivers, usually referred to as hit and run accidents
• UK residents involved in accidents with foreign-registered vehicles, either in the UK or elsewhere in Europe

We promise to deliver a prompt and fair service and everyone we deal with is protected by our Customer Charter. 

The Uninsured Drivers' Agreements and The Untraced Drivers' Agreements

MIB's obligation is to handle claims in accordance with The Uninsured Drivers' Agreements and The Untraced Drivers' Agreements produced in collaboration between MIB and the Government. MIB is restricted to paying compensation in circumstances where compulsory motor insurance should have been in place.  In summary this means MIB can pay compensation for property damage, death or injury arising from the use of a motor vehicle on a road or a public place in accordance with the Road Traffic Act 1988.