Anti-Slavery and Human Trafficking Statement

Organisational structure and its supply chains 

MIB was established in 1946 to compensate the victims of uninsured and hit-and-run (untraced) driving. 80 years later we remain committed to protecting people from the devastation of uninsured and hit-and-run driving. We do this by supporting victims quickly, fairly and compassionately, and making roads safer by getting uninsured and hit-and-run drivers off our roads.

To this end, we offer claims services for the victims of uninsured and untraced drivers; provide and maintain insurance databases; and operate a police assistance service. These services are provided through MIB Group.

MIB Group has offices in the UK and its supply chain is primarily UK based. We employ around 465 people predominantly from the local and surrounding areas.

To ensure the continuity of our operations, we source professional services within a supply chain that is mostly UK-based with limited subcontracting outside the UK. While we consider our overall supply chain as low risk, we recognise that slavery does exist and take a vigilant approach regardless of the location of our supply chain.

Commitment

MIB Group is a principles-driven organisation, and we place strong emphasis on our employees displaying the following principles:

• Think Big – empowered to innovate, evolve and continually improve

• Inspire – the work we do and how we do it should inspire those around us

• Customer First – put our customers at the heart of all we do

These are more than just words. We ask and expect our employees to display these values in the work they do every day. Our principles underpin and reinforce our expectation that no modern slavery or human trafficking occurs in any part of our business or supply chain. They are also embedded through our policies, which are described below.

Policies and helplines

We have zero tolerance to slavery and human trafficking. The following policies describe our approach to both identifying and mitigating modern slavery risks and outline the steps to be taken to prevent slavery and human trafficking in any part of our business or our supply chain:

Anti-slavery and human trafficking notification procedure

To prevent slavery and human trafficking in our corporate activities and within our supply chain, we publish our Anti-Slavery and Human Trafficking notification procedure on our employee intranet, and expect our employees to read, understand and comply with its contents. It not only defines modern slavery and human trafficking for employees; it indicates potential identifying factors and explains what employees should do if they believe they have encountered an example of modern slavery or human trafficking.

Whistleblowing policy

At MIB Group, we encourage all employees, customers and other business partners to report any concerns of wrongdoing in the workplace that is in the public interest, such as illegal or unethical conduct. This includes any form of modern slavery. Our whistleblowing policy is designed to make it easy for our employees to make disclosures without fear of retaliation. The policy can be found on our dedicated Whistleblowing information page on our employee intranet which clearly describes the procedure for reporting and the level of protection that they can expect to receive in return.

If an employee wishes to remain anonymous, they have the option to report their concerns to an independent organisation, Safecall. This service is free of charge and is available 24/7.

Disciplinary policy

MIB Group encourages all employees to act in accordance with our stated core principles and with the highest levels of integrity when carrying out daily activities. Any failure to do so may be treated as an act of serious misconduct through our Disciplinary Policy.

Supplier due diligence

Third parties in our supply chain must comply with our requirements. To ensure that this happens, we conduct thorough due diligence on all our suppliers. We also ensure that our contracts with suppliers include an obligation on the supplier to comply with the Bribery Act 2010 and the Modern Slavery Act 2015. Whilst we will make efforts to resolve issues of unethical work practices with suppliers, failure to adhere to these standards may ultimately lead to the termination of a contract.

Employee helpline

MIB Group provides its employees and the family members of employees with two helplines: an Employee Assistance Programme helpline and a Whistleblowing helpline.

These are widely publicised within the organisation and can be used anonymously to discuss any concerns that are personal or work related. The goal is simple: to ensure that our employees have a confidential forum that offers help and advice when they need it most.

Modern slavery risk assessment

As a company, MIB Group recognises that it has a responsibility to take a robust approach to the possibilities of slavery and human trafficking.

Given the nature of our operations, we believe that the main risks relating to modern slavery are to be found in our supply chain. We therefore rank and assess our risk by rigorously reviewing the activities that our suppliers – both in the UK and outside provide.

If we identify risk of modern slavery within our supply chain on our risk register which is reviewed and considered by the Executive Committee, an appropriate assessment of that risk using the corporate risk management approach ensures that we continue to appropriately monitor and review the risk and any associated actions.

Supplier Management

At MIB Group, we are committed to ensuring that our suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions, treat workers with dignity and respect, and act ethically and within the law in their use of labour.

Serious violations will lead to the termination of the business relationship. In order to identify and mitigate potential modern slavery risks, we take the following approach to our supplier due diligence on an ongoing basis:

• Stipulate our expectations in our pre-qualification questionnaire (PQQ) and the level of information to be supplied in a candidate’s response.

• Carry out a verification of suppliers’ compliance.

• Ensure that relevant current contracts include a warranty from the supplier, that all services provided shall conform in all respects with relevant laws, enactments and regulations, MIB Group’s conduct requirements, the relevant specification or any associated specification, the service levels and the policies of MIB Group notified to the supplier from time to time (including but not limited to MIB Group security standards, media, environmental, employee vetting, data handling, security, business continuity and the relevant policies).

Monitoring our effectiveness at preventing Modern Slavery

Our supplier management processes include reviewing the adequacy of our suppliers’ anti-slavery statements and controls to ensure compliance with the legislation.

Training

Modern slavery and human trafficking are complex and multi-faceted crimes, and combatting them requires knowledge, awareness and specialist training. For this reason, employees working in our Procurement, People and Audit teams, as well as our Executive and Senior Leadership Teams are required to complete mandatory training at least once per year to identify and understand the risks of modern slavery and human trafficking in our supply chains and business.

In addition, the modern slavery and human trafficking notification procedure provides other employees with guidelines on how to spot the signs of modern slavery and human trafficking and how to deal with it if they do.