Manage your claim

You can check on your claim’s progress at any time

Log in to manage your claim
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We’re on your side

We want to help you rebuild your life as quickly as possible after an accident. We provide compensation to around 30,000 people affected by uninsured, untraced or foreign vehicle drivers every year. To build those cases we have to work with other organisations, such as the police and the NHS, to gather the evidence required to ensure you get the correct support.

Regular updates

We'll keep you updated on the progress of your claim regularly and when we make any update you'll get an e-mail to notify you to log in to the portal. Please always check in the portal before contacting us.

Speak to a member of our team

If you need to speak to us about your claim, you can give us a call between 10am and 4pm, Monday to Friday. Your claims handler will have a direct line that they will provide to you when we review your claim for the first time.

Check for updates on the claims portal

You can log into the MIB claim portal to check the progress of your case at any time. Please check on the portal before contacting our team.

Check your claim status now
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How long until your claim is approved?

Because we need to work with others, sometimes the wait for information can be long and is often out of our control. Our average case time is around nine months for simpler scenarios, but complex accidents involving lots of people and the most serious injuries can take several years to resolve.

We may be able to offer support with interim payments and medical bills if you're struggling financially while we work to settle your case. Any payments made will be offset against the final value of your claim.

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Frequently asked questions about the MIB claims process

There are lots of national and local charities and organisations who can offer physical and mental health support following an accident that wasn’t your fault. You may be able to add the cost of these services on to your personal injury claim.

Explore support options

We will contact you via email whenever your case moves forward. You can also check the status of your claim at any time by logging into your account on the MIB claim portal.

If you need to speak to us about any aspect of your claim, or if you're unhappy with the service you've received from us, please reach out using one of the methods below.

Please note our team can only speak to you directly if you're claiming without legal representation. If you have a legal representative acting for you, you must contact them about your claim.

  • You can contact the claims team at any time by logging into your claim on the MIB claim portal and sending us a message.

  • You can contact your personal claim handler who will provide you with their direct contact details when they are assigned to your case.

  • You can call us on 01908 830001 to speak to the claims team.

  • You can send us an email about your claim: contact@mibclaims.org.uk

  • You can write to us at:
    Motor Insurers' Bureau (MIB)
    Linford Wood House
    6-12 Capital Drive
    Linford Wood
    Milton Keynes
    MK14 6XT