Get help with an existing claim
Get help with unlocking your account.
For anything else, please get in touch with our team via our online contact form.
Your insurance or claims history
If you have forgotten who you are insured with or need to check your insurance or claims history, please send us a message here.
Tell us about your experience
If you are unhappy with the service you have received in relation to an existing claim, please get in touch with our team through our online claims portal.
To share your feedback or make a complaint about any other service, send us an email us at feedback@mib.org.uk
Find out more about our complaints procedure.
We're here to help
Whatever your needs, we want to make it easy for you to communicate with us.
Here are some of the ways we can help:
- Agree on convenient times to call you
- Talk to someone else you nominate, such as a professional representative, family member or friend
- Send you written summaries of our telephone conversations
- Write to you using different font sizes.
Please let us know about any additional support you may need.
Still need to speak to us?
Give us a call on 01908 830001.
Please only call us if:
- You are making your claim without the help of a solicitor
- You are the legal representative of a vulnerable customer
- You need to speak to us about an urgent payment
- You need to discuss a litigated matter.
You can also write to us at:
Motor Insurers' Bureau (MIB)
Linford Wood House
6-12 Capital Drive
Linford Wood
Milton Keynes
MK14 6XT