Navigate queries only
We've recently launched Navigate - a new cloud platform to host data from the Motor Insurance Database (MID).
Accessing Navigate
Log in to Navigate
Reset your Navigate password
Unlock your Navigate account
Have your Navigate activation link re-sent to you
If you're a Commercial or Fleet policyholder, please contact your Insurer Helpdesk in the first instance.
For individuals who would like access to their data, please submit a request here.
For any other Navigate enquiry, please Contact Us here
Get help with an existing claim
Get help with unlocking your account.
For anything else, please get in touch with our team via our online contact form.
Your insurance or claims history
If you have forgotten who you are insured with or need to check your insurance or claims history, please send us a message here.
Tell us about your experience
If you are unhappy with the service you have received in relation to an existing claim, please get in touch with our team through our online claims portal.
To share your feedback or make a complaint about any other service, send us an email us at feedback@mib.org.uk
Find out more about our complaints procedure.
We're here to help
Whatever your needs, we want to make it easy for you to communicate with us.
Here are some of the ways we can help:
- Agree on convenient times to call you
- Talk to someone else you nominate, such as a professional representative, family member or friend
- Send you written summaries of our telephone conversations
- Write to you using different font sizes.
Please let us know about any additional support you may need.
Still need to speak to us?
Give us a call on 01908 830001.
Please only call us if:
- You are making your claim without the help of a solicitor
- You are the legal representative of a vulnerable customer
- You need to speak to us about an urgent payment
- You need to discuss a litigated matter.
You can also write to us at:
Motor Insurers' Bureau (MIB)
Linford Wood House
6-12 Capital Drive
Linford Wood
Milton Keynes
MK14 6XT