askMID Replatforming Information Hub

This page will be updated regularly with important information, key dates, guidance and support materials to help you prepare for the upcoming changes to askMID.

What's changing?

We're making improvements to askMID by moving the service onto a more secure, future ready cloud-based platform in Q4 2026.  

The planned changes are designed to provide a more modern, secure and user-friendly experience. While the core service you know today will remain familiar, users will benefit from: 

  • A modernised user experience 

  • Improved security and user access controls 

  • Enhanced system performance and reliability 

  • A more accessible and responsive platform 

  • Improved user management and administration capabilities 

As part of the transition: 

  • Each organisation will need to confirm an Organisation Administrator to manage registration and user access  

  • Organisations will be asked to review and accept a new service agreement during registration in Autumn 

  • Existing payment and subscription arrangements will remain unchanged 

Further information about registration, user migration and training will be shared in the coming months.

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Customer Webinar 29 September 2026 2pm

We'll be hosting a customer webinar to help organisations understand: 

  • What's changing 

  • Key dates and milestones 

  • Organisation Administrator responsibilities 

  • Registration requirements 

  • Training arrangements and support available 

  • What to expect before go-live 

Register to attend
Woman wearing a headset sat at a computer.

Why are we making these changes?

We're investing in a new platform to provide a better experience for customers now and in the future. Key benefits include:

Benefit

Improved user experience

A simpler, more intuitive platform designed around customer needs.

Benefit

Enhanced security

Additional security measures and modern user authentication to help protect customer accounts and data.

Benefit

Increased reliability

Improved performance, availability and resilience of the service.

Benefit

Future-ready platform

A modern technology foundation that will support ongoing improvements and future enhancements.

Your new legal agreement

Although the service you currently use won’t be fundamentally changing, as part of onboarding to Check Their Vehicle, you'll need to sign up to a new legal agreement.

We sent three documents for your review ahead of legal acceptance later this year. Please contact us if you haven't received these. Over the coming months, we’ll share further information on the move to Check Their Vehicle and the legal acceptance process including how you’ll formally accept the new legal agreement.

Payments

There are no planned changes to customer payment arrangements as part of this move.