askMID Replatforming Information Hub
What's changing?
We’re pleased to announce the new enquiry service will be name Check Their Vehicle and will be hosted by our own trusted, user-friendly data platform, Navigate.
The planned changes are designed to provide a more modern, secure and user-friendly experience. While the core service you know today will remain familiar, users will benefit from:
A modernised user experience
Improved security and user access controls
Enhanced system performance and reliability
A more accessible and responsive platform
Improved user management and administration capabilities
As part of the transition:
Each organisation will need to confirm an Organisation Administrator to manage registration and user access
Organisations will be asked to review and accept a new service agreement during registration in Autumn
Existing payment and subscription arrangements will remain unchanged
Next steps
Confirm if your Org Admin will be different to your current Key Account User.
Review your current askMID users (housekeeping) and remove any users who no longer require access.
Ensure users have the appropriate email domain for your organisation and individual accounts.
Review the legal documents ahead of acceptance before go-live.
Watch our recent webinar for key updates and information.
Customer webinars
We hosted a customer webinar on 29 September. We covered the following information:
Why the data service is changing and how it supports our Accelerating to Zero strategy
What’s changing for subscriber organisations
Your role going from Key Account User to Organisation Administrator
Demo of the enquiry journey in Check Their Vehicle
Migration, testing and legal agreements
Temporary renewal change
Readiness actions and support.
Catch up on the webinar recording or view the Check Their Vehicle Demo.
Upcoming webinar
Our next customer webinar will be on Tuesday 10 November at 2pm.
Why are we making these changes?
Your new legal agreement
Although the service you currently use won’t be fundamentally changing, as part of onboarding to Check Their Vehicle, you'll need to sign up to a new legal agreement.
We sent three documents for your review ahead of legal acceptance later this year. Please contact us if you haven't received these.
Over the coming months, we’ll share further information on the move to Check Their Vehicle and the legal acceptance process including how you’ll formally accept the new legal agreement.
Payments
For those registered to askMID before 7 October, to allow sufficient time for the new functionality to be fully implemented and operational, the current subscription period for all existing askMID subscriber organisations will be extended by six months.
At your next renewal, after migration to Navigate, your subscription will cover a total period of 18 months, comprising of:
a six-month extension period
a standard twelve-month subscription period.
Your current subscription fee remains unchanged at £774 per annum. Based on the current annual subscription fee, the amount payable at your next renewal will be £1,161, representing the 18-month subscription period.
Frequently asked questions
General
For askMID subscriber organisations, Navigate will become the new home for askMID which will be rebranded to Check Their Vehicle. The core purpose of askMID is not changing, we know what an important data service it is but the technology behind it and customer experience are being modernised.
The current service relies on standalone legacy technology. Moving it into Navigate gives us a more resilient, supported and future-ready platform.
Security will improve through individual account access utilising multi-factor authentication.
Org Admins (currently known as Key Account Users KAUs) will also gain greater control, with more ability to manage users, permissions and enquiry history without relying on MIB support for routine tasks.
Navigate is MIB’s modern, secure, cloud-based data platform. It launched in 2024 and is already home to a number of MIB’s key data services.
Access to previous enquiries
Multi-policy results upfront without referral to MIB
Improved screens and navigation
Improved user experience
Increased self-serve capabilities like resetting passwords
More than one KAU (will be Org Admin) in Navigate
Branches in Navigate allow groups of users to be separated and managed by a Branch admin
No. Please review the documentation and share it with the appropriate internal teams as required.
As previously advised, this is a standard, non-negotiable agreement that must be accepted during the migration process in order to gain access to the new service. The acceptance will be completed by your Organisation Administrator (Org Admin) as part of their activation process in Navigate.
We’ll be in touch shortly to confirm which organisations will be taking part and update everyone who expressed an interest.
Customer testing will take place in November. If your organisation is selected to take part, we’ll share everything you need, including the testing scenarios and instructions for accessing the test environment.
User management in askMID
Please check with your internal colleagues. If it is still unclear after checking internally, please contact the askMID Support team at askmidsupport@mib.org.uk for assistance.
Yes, please continue to add new users in askMID up until 20 November 2026. Any users added during this period will be transferred to Navigate as part of the migration process. From 20 November, you won’t be able to make any further changes to your users in askMID.
Unfortunately, askMID doesn’t currently show whether a user is actively using the system, so you would need to check with your users directly to understand who is still accessing it.
Once you've migrated to Navigate, you'll have access to a Last Login report, making it much easier to identify active users and carry out regular housekeeping.
User management in Navigate
Yes, you can have multiple Org Admins after we’ve gone live. These can be set up by your initial Org Admin. For bigger organisations, having more than one org admin or additional branch admins provides a level of contingency for supporting users in case of an absence. Branch Admins can view and manage users within their assigned branch or group.
No. Due to the additional security requirements, including multi-factor authentication (MFA), Organisation Administrator accounts must be registered to an individual user. Generic, shared, or group mailboxes cannot be used.
Renewals
As part of the move from askMID to Navigate, the timing and duration of your next subscription renewal are temporarily changing. Your current subscription period will be extended by six months, and your next renewal will cover a one-off period of 18 months.
The six-month extension will allow time for the new renewal functionality in Navigate to be fully implemented and operational. It also helps maintain continuity of service and provides a fair and consistent approach for all existing subscriber organisations.
Your next renewal will be due six months later than your current renewal date. For example, if your current renewal date is 1 January, your revised renewal date will be 1 July. The exact date will depend on your organisation’s existing renewal date. You will receive further guidance ahead of your renewal.
From 7 October 2026, the renewal freeze and six-month extension will take effect for existing subscriber organisations. This means your subscription will not renew on its original renewal date.
It will instead continue for an additional six months before the next payment becomes due.
No. You do not need to take any action at this stage. Further guidance and support will be provided ahead of your next renewal through customer communications.
Your next subscription will cover a total period of 18 months. This comprises a six-month extension period and a standard 12-month subscription period. This is a one-off arrangement.
After the 18-month period, subscriptions will return to the standard annual renewal cycle.
No. The current annual subscription fee remains unchanged at £774. The amount payable at your next renewal will be higher because it will cover 18 months rather than the usual 12 months.
Based on the current annual subscription fee, the amount payable at your next renewal will be £1,161. This covers the full one-off 18-month subscription period.