Dominic Clayden

Dominic Clayden - Chief Executive

Dominic Clayden started his role as Director and Chief Executive of MIB on 14 May 2018. He was formerly Group Chief Claims Officer at QBE Insurance and prior to this Claims Director at Aviva. As a qualified solicitor, Dominic has also held legal positions with BKJ Lewis and Potter Butler & Lyons.

Anna Fleming

Anna Fleming - Chief Operating Officer

Anna joined MIB in 2017 as the Chief Operating Officer, responsible for the smooth running of all the MIB’s operational areas, including Claims, Enforcement and Data Services. 

Before joining the MIB, Anna spent 13 years at Zurich Insurance in a variety of claims roles, culminating in being appointed as Chief Claims Officer (ad interim). 

Anna also has significant experience in change management and running large IT programmes, having been the Programme Director for Zurich’s claims transformation from 2011 – 2016. Anna is also a qualified solicitor.

Ashton West OBE

Ashton West OBE - Director at MIB

Ashton West is a Director at MIB and was Chief Executive from 2003 to 2018.  He has been in the insurance industry for over 35 years actively involved in claims and general management. 

He has helped to steer the organisation through significant change, particularly focused on optimising the return on the investment in the Motor Insurance Database to address the problem of uninsured motoring with the number of claims against the UK Guarantee Fund having now almost halved since 2005. The organisation also provides management services to other industry bodies, especially focused on data asset management.

In addition to claims and general management, Ashton has participated in a number of industry initiatives. He was involved with the negotiation and operation of agreements to assist in the resolution of large scale industrial disease claims issues.  He participated in the Working Party for the development of the Personal Injury Pre-Action Protocols and the development of the Code of Best Practice on Rehabilitation. He received the inaugural Outstanding Individual Achievement award at the Rehabilitation First Awards, won the British Insurance Awards Achievement Award in 2010 and the Claims Innovation Outstanding Innovator Award in 2011.

Ashton was a founder member of the Civil Justice Council, is a current member of a number of Association of British Insurers (ABI) Committees including; Motor Committee and Personal Injury Committee. He is currently also a Director of the Insurance Fraud Bureau, trustee of The Road Safety Trust and a Director of UKROEd Ltd. 

He is a law graduate, Chartered Insurer, member of the Institute of Management and in 2015 he was awarded an OBE for services to road safety.

Kaushik Patel

Kaushik Patel - Chief Risk Officer

Kaushik has over 20 years’ experience in corporate governance and data management, including six years in the information risk management department at KPMG and six years in the public sector focusing data protection compliance.

Kaushik joined MIB in 2004 and has held a number of senior positions, including the Head of Data Services and the Head of Risk and Compliance.

Kaushik is currently the Chief Risk Officer for MIB responsible for ensuring MIB operations are appropriately protected and governed. This includes responsibility for MIB’s ISO 27001 (Information Security Management) and ISO 22301 (Business Continuity) certifications, as well as its risk management and data protection compliance frameworks.

Kaushik holds a Law degree and completed his Law Society Finals before starting his career in audit, risk and compliance.

Paul Jackman

Paul Jackman - Chief Information Officer

Paul joined the Motor Insurers’ Bureau in April 2017 as Chief Information Officer. 

Paul is an experienced strategic IT professional with considerable exposure in many sectors including insurance, airport management, construction, electronics manufacturing, marketing and media, and retail operations.

Paul brings significant IT leadership experience and a strong track record of delivering major IT programmes in complex business transformations, mergers and acquisitions, transforming IT teams, and process and technology standardisation across many international organisations. 

In recent years Paul has worked with senior executive teams in developing IT strategy and delivering a number of strategic digital transformation projects successfully enhancing customer experience, driving operational efficiencies, generating new market opportunities, simplifying the technology landscape and developing agile teams.

Paul is a passionate IT leader who drives business outcomes, provides clarity in solving business challenges with technology, a strong mind set for managing organisational change and a focus on providing professional communications and services to his customers.  

Paul holds a diploma in Business Administration, BA in Business Computing, Practitioner in Change Management and is a NLP Practitioner.  

Paul Ryman-Tubb

Paul Ryman-Tubb - Chief Technical Officer

Since joining MIB in July 2000, Paul has been involved with many technical claims matters including catastrophic injury cases and the development of MIB technical policies.

Paul is responsible for technical issues throughout the MIB claims area, and also has responsibility for strategic decisions on many of the highest value cases.  Paul is Chairman of the MIB Technical Committee dealing with disputes with member insurers and other market technical issues.

Paul also has responsibility to represent MIB UK at the Council of Bureau in Brussels dealing with the operation of the Green Card system and other cross border claims issues.

Paul is in regular contact with the Department for Transport, the Association of British Insurers (ABI) and insurers.  He has been involved in several market level issues such as the MOJ Claims process reform for RTA cases and Lord Justice Jackson’s review of legal costs.

Paul is ACII qualified, a Chartered Insurer and has over 29 years of technical claims experience working previously in the general insurance industry, formerly employed by Eagle Star and Budget Insurance.

Shavaun Glen

Shavaun Glen - Chief Communications Officer

Shavaun has more than 15 years of experience across the communications and marketing disciplines in the public and private sectors.  Before joining MIB in 2008 as Communications Manager, she spent five years at the Learning and Skills Council and previous to that in PR consultancy environments supporting clients in the IT services and not-for-profit sectors.  

Shavaun was promoted to Head of Communications in 2012 and is responsible for overseeing a team of communications professionals to support the strategic objectives of the business.  Tasked with improving the awareness of the consequences and impact of uninsured driving, the department delivers creative campaigns, uses social media, publicity and stakeholder engagement programmes of activity.

As part of MIB’s managed services arrangement, the department also support the communications activities for the ELTO service, which launched in April 2011, the IFB, IDSL and Claims Portal.

Shavaun is a Member of the Chartered Institute of Public Relations (CIPR).

Tony Sherman

Tony Sherman - Chief Financial Officer

Tony Sherman is a Director at MIB and brings a wealth of experience in financial management particularly in the insurance sector. 

He started his career in the accountancy profession, working for seventeen years for two London-based firms of chartered accountants, becoming a partner in 1992. Throughout the majority of this period he worked with clients from the insurance sector.

In 1996 he joined Iron Trades Insurance, ultimately becoming finance director of Iron Trades Insurance Company. 

On leaving Iron Trades at the end of 2000, following its successful sale to QBE, Tony was one of the founding directors of The Rubicon Corporation where he had the role of group finance director.

Immediately prior to joining MIB, Tony had a role as the head of finance for a Lloyds insurance broker.

He holds a BA Hons in Accounting and Finance and is a fellow of the Institute of Chartered Accountants.