Modernising our data services – an update

Since then, we've been moving forward with Project Unity, the industry mandated re-platforming of two of our core services, MID (Motor Insurance Database) and MIAFTR (Motor Insurance Anti-Fraud and Theft Register), onto a single, new cloud platform, where the MID system will be available in Q1 of 2023 and the MIAFTR system available in the second half of 2023.

To kickstart the discovery phase of this transformative, two-year project, the joint MIB/Wipro project team met at Wipro's Innovation Centre in London for our first stakeholder event. A dynamic, collaborative day to outline milestones and allow partners and stakeholders to meet together in person at the start of this agile journey.

Our project team is comprised of subject matter experts for each service as well as specialists in disciplines such as data governance to support a successful delivery and have been busy creating personas and understanding aspects of customer engagement with MID/MIAFTR.

The discovery phase of the project has now started and will be focusing on;

• setting out project timelines in more detail
• engaging with customers and stakeholders to define new ways of working with the new platform
• mapping the journey from 'here to there' together with planning delivery and migration. Land Safe principles will be incorporated to enable migration to the new platform with minimal change effort, and we will be working with all customers to understand what that looks like for them.
• Establishing and analysing current interactions with MID and MIAFTR/behaviours/market shares/relationships.

Customer Working Groups will play a key role in helping us provide early insight into project development and in shaping how we migrate to the new platform. This, in turn, will help customers to better understand the likely impact on their resources and budgets.

The MID working groups will focus on

• Technical, data and transitioning
• Operational and underwriting
• User Experience Portal
• Law Enforcement

While the MIAFTR working groups will focus on

• Technical, data and transitions
• Claims, underwriting and operational
• User Experience Portal
• Data Recipients

Customer experience is invaluable to the project team and customers will be working alongside us throughout the two-year journey to create a flexible and adaptable service. And even if you're not taking part in one of the working groups we will keep you informed on progress.

Further, and more detailed, information will be issued in the coming weeks. This will include answers to the many questions that have been coming in and news of planned developments on communications including the creation of a dedicated project microsite.