Frequently Asked Questions
Answers to some commonly asked questions.
The new service replaces the need for paper claim forms for claims submitted under the Uninsured Drivers Agreement, the Untraced Drivers Agreement and Green Card/4th Motor Insurance Directive.
To submit a claim, direct claimants and organisations must register via the MIB website before being able to submit claims online. Once registered, users can log in and submit a new claim as well as view the status of claims that have already been submitted.
Solicitors can submit claims and digitally sign the declaration, once they have been given the relevant authority to do so by their claimants.
No, solicitors can submit the declaration online on behalf of their clients.
Registration for the service is a simple process which should only take a few minutes. Once registered, users will have the ability to submit and progress claims online.
Multiple users within an organisation can register and access the service. The first user will be registered as an administrator for the organisation and will have the ability to register additional users on behalf of the organisation.
No, all claims must be submitted online via the portal.
Yes. Users can download a PDF version of the claim.
As part of registration, users are assigned to a team within the organisation. Users can view any claims submitted by the user, their team or their organisation.
The online claim form is dynamic, i.e. each section navigates the user to the relevant pages, so only the sections applicable to that type of claim need to be completed. For example, if personal injury alone is selected, then information relevant for assessment of personal injury claims will only need to be provided.
As a result, the time taken to submit a claim online will be less than the time taken to submit a paper claim.
There will be online guidance available throughout the service. In case of any issues, users should email MIBClaimsTransformation@mib.org.uk
Organisations will be able to register for the service as one of the following entities and submit claims online to MIB: