We are delighted to share the news that we've appointed Wipro as our new strategic partner.
Wipro is one of the world's leading global information technology, consulting and business process services companies. The Wipro team bring a wealth of experience within the insurance industry and have a proven track record of delivering business transformation. As we start on this 2-year project, their experience will be invaluable as we replatform two of our core services MID (Motor Insurance Database) and MIAFTR (Motor Insurance Anti-Fraud and Theft Register) onto a new cloud platform.
The partnership marks a significant step in MIB's transformation journey to replace ageing technology, improve the customer experience and respond to emerging technology trends. The MIB Board last year approved the work to engage with market experts about the best options and we now have Wipro on board as our chosen partner to help bring our vision to life.
We've listened to what you as customers need from us and we'll work with you to make a number of day-1 benefits a reality including:
Ben Fletcher, Chief Customer Officer, said: "I'm really pleased to share with you that Wipro is our chosen strategic partner to help modernise our data services. This is about improving the service we provide to you and responding to your needs to have data services that have enhanced capability and move us towards having real-time data."
"You've been invaluable in contributing to what the options for replatfoming MID and MIAFTR could look like and now we look forward to diving deeper as we enter into the discovery phase with Wipro."
'Customer first' will continue to be a guiding principle going forward, as we use agile delivery methodology. Customers are represented across nine working groups looking at a number of key areas including: Technical, Operational, Data, Migration/Transition, Claims, Underwriting, Police/Enforcement, Portal and Policyholder. The working groups will help shape the design process and migration and transition principles so that it is a seamless process for customers.
This year will also see us looking at setting a new standard for data and improving efficiencies around it. Look out in future editions of Engage for more updates on the work to modernise our data services.
Please look out for a further update in the next edition of Engage.
To learn more, please contact us at: CustomerEnquiries@mib.org.uk or find us on social media.