Requesting information from MIB
Due to high demand, MIB aim to reach each request and get data send out to all our customers as soon as possible and within the regulatory deadline of one month. The insurers are responsible for accurately uploading data to CUE and Navigate (MID), and for making any necessary amendments or deletions. However, if for any reason you are unable to progress your query with the relevant insurer, you can contact MIB for assistance.
If you have any difficultly completing the interactive form or if the data you require is not listed, you can submit your request to us using the forms below. Although it is not necessary to complete the form, it provides you with a guide on what information we will require from you in order to process your request.
Please find below details of the data we may hold.
If you have lost your certificate of insurance or want to know what information is held on Navigate - the new home for data from the Motor Insurance Database (MID). This data is held for 7 years.
If you need to confirm the insurance details of a deceased person, or on behalf of an individual after gaining their written consent, we can provide you with the current insurance details as showing on Navigate. This will allow you to contact the insurers and inform them of the circumstances. This data is held for 7 years.
The Claims and Underwriting Exchange (CUE), is the central database of motor, home, personal injury and industrial illness incidents reported by insurers which may give rise to a claim. This data is held for 6 years from the date the claim was closed.
The Motor Insurers' Bureau (MIB) is here to compensate victims who have been involved in accidents with a driver who is not insured, or who leaves the scene. If you have been involved in an accident which is or has been handled by the MIB within the last 7 years, you may request this data from us. This data is held for 7 years from the date the claim was closed.
The Motor Insurance Anti-Fraud and Theft Register (MIAFTR) database contains records of written off and stolen vehicles. If you have made a claim which has resulted in a written off or stolen vehicle, a record may exist on the MIAFTR database.This information can be released to you however, to check if a specific vehicle is listed as written off or stolen which you were not the owner of at the time of the claim, you will need to carry out an independent Vehicle Provenance Check.
MIB Services which accesses the askCUE PI (personal injury) data is an enquiry service which allows approved organisations to check records held on the CUE PI database before they submit a personal injury claim through the Claims Portal. Once a check is made, the requestor is only provided with relevant loss dates. If you have been a claimant in an accident claim, your details may have been used throughout the claim process and you can request this information from us. This data is held for 3 years.
As a data controller, MIB takes information security and data privacy very seriously. It complies with the spirit as well as the letter of relevant UK and European data protection legislation. If you would like more information about how MIB manages your data or would like to exercise your rights as a data subject, you can email our Risk and Compliance Officer who would be happy to assist you at GDPREnquiries@mib.org.uk
Please note, our operational hours are Monday to Friday 9am - 5pm. If you experience any technical issues, please email us at dsar@mib.org.uk with as much detail as possible and we will endeavour to respond as soon as practical within our working hours
Other companies connected to MIB which may be of interest to you:
If you have any further queries regarding your request, please contact us on dsar@mib.org.uk
If you would like information from more than one database, or if none of the forms relate to the information you require, you can write to or email the DSAR Department who would be happy to assist you:
DSAR Department
Service Support Team
MIB
Linford Wood House
6 - 12 Capital Drive
Milton Keynes
MK14 6XT
You will receive the information you requested within one month of MIB receiving your request although should we require additional information from you the response time may be extended. If further information is requested, you will be contacted without delay by the relevant department processing your submission.
If the request is complex or involves large volumes of data, the response time may be extended by a further two months. If that is the case, we will contact you to inform you of the extension and the reason behind this decision. If we are unable to provide you with all or some of the information you requested, we will inform you of the reasons behind our decision.
In most cases, your information will be provided to you free of charge, however, if the request becomes unreasonable or excessive we reserve the right to charge a fee. If this is applicable we will contact you when we receive your request.
If you are not entirely satisfied with the information provided to you please contact the relevant department in the first instance who will assist with your concerns.
Alternatively you can contact the Data Protection Officer:
Data Protection Officer
MIB
Linford Wood House
6 - 12 Capital Drive
Milton Keynes
MK14 6XT
If you are still not satisfied with the way we have handled your request for information, or the information we have provided you, you can make a formal complaint to the Information Commissioners Office (ICO) at www.ico.org.uk/concerns/ or by telephoning 0303 123 1113.
Please note MIB only holds data. If any of the data you have received from us is incorrect your first course of action will be to inform the insurer or organisation who has provided the data to us.
For further information regarding your rights and how they apply to the way in which MIB processes your data, please go to MIB’s Privacy notice page: /privacy-and-cookie-policy/. Otherwise please contact the DSAR Department.