Requesting your insurance history

If you have lost your certificate of insurance or want to know what information is held on the Motor Insurance Database (MID), then you can complete a Data Subject Access Request (DSAR)

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Requesting your claims history

The Claims and Underwriting Exchange (CUE), is the central database of motor, home, personal injury and industrial illness incidents reported insurers which may have given rise to a claim. To request the information held about you on the CUE database, you will need to complete the following Data Subject Access Request.

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Requesting information about a claim with MIB

MIB is here to compensate victims who have been involved in accidents with a driver who is not insured, or who leaves the scene. To request the information MIB holds about you regarding a claim you have made with us, you will need to complete a Data Subject Access Request.

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Requesting a record of written off and stolen vehicles

The Motor Insurers' Bureau (MIB) is the data controller for the Motor Insurers Anti-Fraud and Theft Register (MIAFTR) database, containing records of written off and stolen vehicles. You can request the information MIB holds about you on the MIAFTR database, by completing a Data Subject Access Request.

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Requesting someone else’s insurance information

If you need to confirm the insurance details of a deceased relative then you can complete a DSAR deceased relative form. We will provide you with the current insurance details as showing on the Motor Insurance Database (MID) and this will allow you to contact the insurers and inform them of the circumstances. 

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Confidently in control

Your data rights

As a data controller, MIB takes information security and data privacy very seriously. It complies with the spirit as well as the letter of relevant UK and European data protection legislation. If you would like more information about how MIB manages your data or would like to exercise your rights as a data subject, you can email our Risk and Compliance Officer who would be happy to assist you at GDPREnquiries@mib.org.uk

 

Frequently asked questions

  1. How do I request my information?

    The easiest way to request the information we may hold on you is to complete the form relevant to your query and submit it to us, either by the postal or email address at the bottom of each form.

    If you would like  information from more than one database, or if none of the forms relate to the information you require, you can write to or email the Risk and Compliance Officer who would be happy to assist you:

    Risk & Compliance Officer – Dept. 1
    MIB
    Linford Wood House
    6 - 12 Capital Drive
    Milton Keynes
    MK14 6XT

    DSARdept1@mib.org.uk

  2. When will I receive my information?

    You will receive the information you requested within one month of MIB receiving your request although should we require additional information from you the response time may be extended. If further information is requested, you will be contacted without delay by the relevant department processing your submission.

    If the request is complex or involves large volumes of data, the response time may be extended by a further two months. If that is the case, we will contact you to inform you of the extension and the reason behind this decision. If we are unable to provide you with all or some of the information you requested, we will inform you of the reasons behind our decision.

  3. How much does it cost?

    In most cases, your information will be provided to you free of charge, however, if the request becomes unreasonable or excessive we reserve the right to charge a fee. If this is applicable we will contact you when we receive your request.

  4. What if I am not happy with the information I received?

    If you are not entirely satisfied with the information provided to you please contact the relevant department in the first instance who will assist with your concerns.

    Alternatively you can contact the Data Protection Officer:

    Data Protection Officer
    MIB
    Linford Wood House
    6 - 12 Capital Drive
    Milton Keynes
    MK14 6XT

    GDPREnquiries@mib.org.uk

    If you are still not satisfied with the way we have handled your request for information, or the information we have provided you, you can make a formal complaint to the Information Commissioners Office (ICO) at www.ico.org.uk/concerns/ or by telephoning 0303 123 1113.

  5. How are my rights affected?

    For further information regarding your rights and how they apply to the way in which MIB processes your data, please contact the Risk and Compliance Officer who will be happy to assist you.