Requesting information from MIB
Please note that, due to high demand, requests for information are currently taking 2–3 weeks to process. MIB will respond to every request and send out the required data as quickly as possible, and always within the official one-month deadline. Insurers are responsible for ensuring that they upload accurate information to CUE and Navigate Motor Insurance Policy Data (MIPD), including making any necessary updates or deletions. If you are unable to resolve your query with your insurer, you are welcome to contact MIB for further assistance.
MIB holds data on behalf of the insurance industry. If you're looking to obtain any information we hold, you can complete a Data Subject Access Request.
Please note MIB does not hold information of cancelled or voided policies and cannot share details of vehicle markers prior to ownership. For this information we suggest contacting the insurance company directly or completing a provenance check.
If you are in the process of seeking an insurance quote and need details of your claim history, we recommend you first contact your existing or previous insurer.
Here are the quickest ways to identify who was your car insurance provider:
Looking for details of a current or past motor insurance policies? We can search the Motor Insurance Policy Data (MIPD). Information is held on this database for seven years.
Need information about previous claims? We can search the Claims and Underwriting Exchange (CUE) – a central database of motor, home, personal injury and industrial illness incidents notified to insurers that may or may not have resulted in a claim. Information is held on this database for 6 years from the date a claim or notification is closed.
Need information about a claim involving an uninsured or untraced driver? We can search the claims system at Motor Insurers' Bureau (MIB) for you. Information is held on this database for 6 years from the date a claim is closed.
Looking for details of stolen or written-off vehicle you own? We can search the Vehicle Salvage and Theft Data (VS&TD). Information is held on this database for 7 years.
Looking for details of a police stop? We can search the Police Helpline Database (PHL). Information is held on this database for 2 years.
Looking for details of vehicles that are taxed but appearing uninsured? We can search the Continuous Insurance Enforcement Database (CIE). Information is held on this database for 25 months.
Looking for details of searches conducted by solicitors when handling your personal injury claim? We can search the askCUE PI Database (MIB Services). Information is held on this database for 3 years.
Looking for details of searches conducted by an individual or an approved organisation on your vehicle? We can search the Navigate Database. Information is held on this database for 3 years.
To request your personal data (or if you have authority to request data on behalf of somebody else) please click the 'Submit a request' button above.
You can also request your data:
If you'd like to request data about a deceased person, please email dsar@mib.org.uk detailing the information you need.
If you would like information from more than one database, or if none of the forms relate to the information you require, you can write to or email the DSAR Department who would be happy to assist you:
DSAR Department
Service Support Team
MIB
Linford Wood House
6 - 12 Capital Drive
Milton Keynes
MK14 6XT
You will receive the information you requested within one month of MIB receiving your request although should we require additional information from you the response time may be extended. If further information is requested, you will be contacted without delay by the relevant department processing your submission.
If the request is complex or involves large volumes of data, the response time may be extended by a further two months. If that is the case, we will contact you to inform you of the extension and the reason behind this decision. If we are unable to provide you with all or some of the information you requested, we will inform you of the reasons behind our decision.
In most cases, your information will be provided to you free of charge, however, if the request becomes unreasonable or excessive we reserve the right to charge a fee. If this is applicable we will contact you when we receive your request.
If you are not entirely satisfied with the information provided to you please contact the relevant department in the first instance who will assist with your concerns.
Alternatively you can contact the Data Protection Officer:
Data Protection Officer
MIB
Linford Wood House
6 - 12 Capital Drive
Milton Keynes
MK14 6XT
If you are still not satisfied with the way we have handled your request for information, or the information we have provided you, you can make a formal complaint to the Information Commissioners Office (ICO) at www.ico.org.uk/concerns/ or by telephoning 0303 123 1113.
Please note MIB only holds data. If any of the data you have received from us is incorrect your first course of action will be to inform the insurer or organisation who has provided the data to us.
For further information regarding your rights and how they apply to the way in which MIB processes your data, please go to MIB’s Privacy notice page: /privacy-and-cookie-policy/. Otherwise please contact the DSAR Department.