No one hit by an uninsured or hit-and-run driver should go without the support they deserve. That’s why we handle every claim quickly, fairly and compassionately. In 2026, we’ll:

• continue to improve every part of the claims journey: simplifying processes, modernising our systems and using technology to speed up the steps that don’t need human judgement. That gives our caseworkers more time for what they do best: supporting people with empathy, clarity and expertise.
• explore new partnerships and training opportunities so more people can benefit from the expertise of our highly-skilled workforce.

Behind safer roads lies better data: data that’s accurate, timely and shared securely. This year, we’re focussing on strengthening the quality of the information that powers all our decisions. In 2026, we’ll

• work together with industry members to develop robust data standards
• pilot real-time insurance checks with councils
• introduce technology that lets insurers upload data directly to us.

We want to become the most trusted source of reliable, secure and timely data for the insurance industry and law enforcement agencies.

How people travel is changing, from e-scooters to automated and self-driving cars, and with every new technology comes new questions about safety, responsibility and fairness. In 2026, we’ll:

• work with government and industry to make sure the law keeps pace with technological developments. We’ll help close the gaps around self-driving vehicles so victims are protected even when technology, not the driver, is at fault
• engage the insurance industry and car manufacturers to define what vehicle data can securely be shared to improve road safety
• keep pressing for clear rules on e-scooter use, so everyone knows what’s legal, what isn’t, and how to stay safe.