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Friday 17 May 12:30

Here’s your latest Navigate update.

Navigate Portal

Since we restored Policy search functionality in the Vehicle Update tile of the Navigate portal to all users yesterday, we’ve not encountered further issues.

The fix is working well and we’re continuing to monitor it. We’ll be implementing additional fixes in the coming days to further improve performance. 

Over the last 24 hours we’ve seen 52,000 successful portal user logins.

The CSV file upload facility continues to be available, volumes are decreasing as expected as insurers and policyholders increasingly use the portal search functionality.

SFTP processing

We’ve made significant progress in clearing the backlog of received files this week and currently have no received filesolder than 72 hours waiting to be processed.

We’re aiming to clear more files today to close in on our target of not having any received file submissions in our backlog that are older than 24 hours.

We appreciate customers’ patience as we’ve reduced the backlog this week and want to assure customers again that processing outstanding data into Navigate remains a key priority.

While we work to get Navigate data fully up-to-date we continue to offer additional support our police partners.

Our Police Helpline call centre will be open again on both Saturday and Sunday this weekend (18/19 May) to assist officers at the roadside with Navigate queries.

Support for Insurer/DA helpdesks

Although we published a set of Helpdesk FAQs on our microsite shortly after Go Live we want to provide additional support for Insurer and DA helpdesk teams.

We’ll share further information and guidance later today via email which helpdesk teams may find useful in resolving issues their policyholders are having.

Customers are politely reminded that Commercial and Fleet Policyholders should seek support on these issues from their Navigate helpdesk team and not MIB.

Further support

You can contact one of our team at navigatesupport@mib.org.uk

We will update you again later.

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Update Thursday 16 May 15:45

Navigate Portal

After further testing today we remain confident that the fix to restore Policy search in the Vehicle Update tile of the Navigate portal is working well.

This functionality can now be used by all users.

We’ll make additional fixes over the coming days to further improve performance. 

Over the last few hours we’ve seen up to 15,000 users an hour successfully using the Portal.

Check Your Vehicle

As reported earlier today, our new Check Your Vehicle service is now live. Since 9am we’ve seen more than 50,000 searches made.

Check Your Vehicle replaces our valued Own Vehicle Lookup service and offers members of the public the ability to check if their vehicle is showing as insured in Navigate for free.

SFTP

We continue to work with customers to help process their outstanding files. We’re making good progress and want to assure all customers that processing this data into Navigate continues to be a key priority.

We thank those affected customers for their patience. Yesterday, we processed 193 files. Today (by 15:30) we’d processed 166 files.

Compensation for erroneous vehicle seizures

As we shared last week, MIB will reimburse any reasonable compensation paid by insurers to their customers under their complaints handling process where the erroneous seizure is a direct result of the challenges in uploading data to Navigate.

To apply for compensation, please email feedback@mib.org.uk providing a brief background to the complaint, how it relates to recent challenges in uploading data to Navigate and what has been paid to your customer.

Further support

You can contact one of our team at navigatesupport@mib.org.uk

We will update you again tomorrow.

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Update Thursday 16 May 12:00

Please see the latest update.

Portal

The fix to restore Policy search in the Vehicle Update tile of the Navigate portal was successfully deployed last night. This has been tested by a small group of customers and we’ll further continue our testing today.

If the testing continues to progress well we will roll out the functionality wider, while making additional fixes over the coming days to further improve performance.

Check Your Vehicle is now live

We're pleased to announce the new Check Your Vehicle service has now gone live.

This replaces our previous Own Vehicle Lookup service and offers members of the public the ability to check if their vehicle is showing as insured in Navigate.

Thank you for your patience while we resolved the issue and worked to make this free service live.

SFTP

We worked closely with customers again throughout yesterday to help progress their outstanding files and have made positive progress. This continues to be a key priority and we thank those affected customers for their patience.

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Update Wednesday 15 May 17:45

Following a key Go / No Go decision late this afternoon, here’s your latest Navigate update.

Navigate Portal – Policy search in Vehicle Update tile

We’re pleased to confirm that a fix has been developed and testing will continue overnight. If successful, we will roll out the functionality to all customers tomorrow (Thursday).

Thank you for your patience while we have worked on this fix. We’ll update you again tomorrow morning with our progress.

Check Your Vehicle

We're aiming to make our new Check Your Vehicle service live tomorrow.

This replaces our previous Own Vehicle Lookup service and offers members of the public the ability to check if their vehicle is showing as insured in Navigate.

We know this delay has been challenging for you and your customers. Thank you for bearing with us while we resolved the issue and worked to make this free service live.

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Update Wednesday 15 May 2014 12 noon.

Here's your latest Navigate update.

SFTP submission

We’re continuing to work with individual customers to process files that have encountered issues during submission. This is a key priority, and we have a dedicated team working to resolve these outstanding issues.

Navigate Portal – progress on search functionality

We’ve made good progress on the fix to restore Policy search in the Vehicle Update tile of the Navigate portal. We’re continuing our testing today.
We’re on track to launch this functionality ahead of the previously communicated Friday 17 May timeframe.

We’ll share more information on this in our next update.

Support for Insurer and DA’s Commercial and Fleet policyholders

While we work to restore the Policy search in the Vehicle Update tile of the Navigate portal outlined above, we’ve shared a Standard File Format CSV File Template (Macro Free version) and a new Policyholder Standard File Transfer User Guide (Attended File Transfer) to support insurers and DAs who work with Commercial and Fleet policyholders.

This can be used as an alternative solution if commercial policyholders are experiencing difficulties with manual updates to individual vehicle records.

Many insurers and DAs were already utilising this function but we wanted to remind all customers of its availability while we worked on the solution for the Navigate Portal issue outlined above.

Insurers and DAs can now decide whether to roll this out to any commercial and fleet policyholders who don’t already use this method of updating their policies.

This has been well received and we’re now looking at how we can further support insurer helpdesks assist their commercial and fleet policyholders. We’ll share more details on this shortly.

Customers are politely reminded that Commercial and Fleet Policyholders should seek support on this from their Navigate helpdesk team and not MIB in the first instance.

Please find the links below:

Standard File Format CSV File Template (Macro Free version)

Policyholder Standard File Transfer User Guide (Attended File Transfer)

Further support

We remain ready to support you via navigatesupport@mib.org.uk

We'll provide another Navigate update later today.

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Update Tuesday 14 May 15:15

Here’s your latest Navigate update

Following our earlier update we’re pleased to share the Standard File Format CSV File Template (Macro Free version) and a new Policyholder Standard File Transfer User Guide (Attended File Transfer).

This is intended for any insurers and DAs who work with commercial and fleet policyholders.

Insurers/DA’s can decide whether to roll this out to any commercial and fleet policyholders who don’t currently use this method of updating their policies.

Policyholders should seek support on this from their Navigate helpdesk team and not MIB.

Please find the links below:

Standard File Format CSV File Template (Macro Free version)

Policyholder Standard File Transfer User Guide (Attended File Transfer)

See the training page of our microsite for these resources and other useful Navigate guides.

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Tuesday 14 May 11:00

Fleet and Commercial Policy updates

Policy search in the Vehicle Update tile of the Navigate portal remains offline and we’re on track to have this fully operational by the end of this week.

While this function is unavailable we have developed a new CSV file and User Guide for bulk uploading vehicles via the Navigate Portal to help insurers support their commercial policyholders.

This can be used as an alternative solution if commercial policyholders are experiencing difficulties with manual updates to individual vehicle records.

Yesterday we tested this with a small group of insurers. Feedback on the User Guide was positive and those contacted have not experienced any issues in utilising this method of updating policies.

We will reach out to additional insurers this morning (Tues) providing information about this functionality and intend to share this with the wider industry later today.

Insurers should decide whether to roll this out to their commercial policyholders who don’t currently use this method of updating their policies.

SFTP data submissions to Navigate

To date, we have successfully uploaded the vast majority of files that we have received.

Wipro has allocated additional resources to focus on processing batch uploads of data.

The Wipro team is aiming to clear all files that have been submitted in the correct format and that are currently in the backlog and have allocated additional resources to focus on this as a priority.

Yesterday, we engaged with customers who may not have submitted data in the prescribed format. We’re continuing to support those customers to address this issue.

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