1. I can't access my SFTP account, what should I do?

    Please raise a request via our Contact Us form.

  2. I've submitted a file but haven't received my notification email.

    Please raise a request via our Contact Us form.

  3. I haven't received my results file yet

    Please raise a request via our Contact Us form.

  4. I need my results file to be resent

    Please raise a request via our Contact Us form.

  5. I need some help with my results file

     Please raise a request via our Contact Us form.

     

  6. What file name should I be using?

    The file names you used when submitting files via STS to the legacy MID

     

  7. What file name will my results files have?

    The file name will be the same as the ones used in the legacy MID.

     

  8. How does the post-Go Live challenges affect Time To Supply (TTS)?

    We recognise that some members are concerned about the impact that challenges associated with the roll out of Navigate may have on TTS obligations under Article 76.  

    Having reviewed the current position and the overriding principle outlined in section 2 of Article 76, we can confirm that there will be no sanctions applied to any Member as at the ‘review date’ of 31 July 2024.  

    This concession applies to data loaded to Navigate in May, June and July 2024. The next A76 review date will be 30 November, where we will review September, October and November data submissions to Navigate in the normal way.

     

  9. I can't access the Navigate portal as I haven't activated my account yet. What should I do?

    The activation email sent to you WC 22 April 2024 is valid for 90 days. Please check your inbox for this email. Once the Navigate portal is made live you will have access.

  10. I don’t have an activation link. What do I do?

    Please raise a request via our Contact Us form.

     

  11. What is the URL for Navigate Portal?

    Navigate.mib.org.uk

  12. Which of my users have been set up?

    If you are your organisation's Organisation Administrator (Org Admin) you will be able to see the users that have been migrated over once the Navigate portal goes live.

  13. How do I set up Navigate portal users?

    If you are your organisation's Organisation Administrator (Org Admin) you will be able to see the users that have been migrated over once the Navigate portal goes live.

  14. Who is responsible for managing Navigate users?

    The Organisation Administrator (Org Admin) from your own organisation is responsible for managing users. 

  15. I used to be a security designate for MIDPortal users, how do I get an account to manage users in Navigate?

    You'll need to speak to your Organisation Administrator if you need to be set up a with access to manage Navigate users.

  16. Will there be any email reminders to advise that a Navigate portal account will be deactivated?

    Yes.

  17. Will we be able to set up new accounts once the Navigate portal goes live?

    Yes - any user with the Org Admin role can manage users.

  18. Will data previously supplied to MID, be available in the new portal on day 1?

    Yes, all historical/current/future data held on the MID will be migrated into Navigate.

  19. What support will you be providing to help users familiarise themselves with Navigate?

    Please see our Training page that has the support materials users will need to use Navigate and events to help get familiar with the new platform.

  20. I can't access my API service, what should I do?

    We will advise customers once the Navigate API is made live.

  21. Should we continue to use DRP for automated MID checks?

    Yes, but the data will only be accurate as of Friday 26 April 5pm.

  22. When can I start updating the vehicles on my policy?

    Once the Navigate portal is made live. See our Go Live page for updates.

  23. How do I contact my Insurer?

    Please speak to their Helpdesk.

  24. What happens if I get stopped by the Police?

    We have advised the Police to exercise additional caution whilst we replatform the MID to Navigate. If you are roadside, you should contact your fleet department who should be able to confirm your insurer.

  25. Can I have multiple policies assigned to my account?

    Yes.

  26. Can I access policies for multiple Insurers with one Navigate account?

    Yes

  27. How do I submit a question?

    Please raise a request via our Contact Us form.

  28. How do I get technical support?

    Please raise a request via our Contact Us form.

  29. Can I have a technical call with someone from MIB?

    Please raise a request via our Contact Us form.

  30. How do I raise a change request?

    Please raise a request via our Contact Us form.

  31. How do I raise a bug?

    Please raise a request via our Contact Us form.

  32. What is the 'Revert' plan?

    In the event we need to revert to the MID, we'll communicate this via email and update our Go Live page. You would then need to point to MID legacy.

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