Yes, if you have access to the portal as an enquirer or data submitter you'll be invited to test the platform. You can see more about Portal testing here.

You'll be asked to sign-off at the end of your testing.

If you decide not to test, we'll ask you to confirm this in writing.

Navigate Portal testing begins in early June and runs till September 2025.

See our Portal Testing page for more information.

Your dedicated engagement lead will be on hand to support you ahead of your testing window and will make sure you're fully prepared.

Throughout your testing you must raise any queries you encounter with the technical team using the Help button from any page in the Navigate portal.

You can watch a demo on how to do this here.

You will need to complete the Credential request form which will be shared by your dedicated engagement lead.

We'll send your credentials via email the week before your testing window starts.

Here's a quick video showing you how to activate your Navigate test account.

Your organisation ID, previously known as “Subscriber Code” in MIAFTR, is a unique 7-digit numeric code assigned to organisation within MIAFTR. It determines access rights for supplying and updating claims.

If you are an Insurer or Delegated Authority and would like to know which Organisation IDs are associated to your Organisation, you can contact the Engagement team at Engagement@mib.org.uk and a member of the team can provide you with this information.

Currently, MIAFTR Portal users who work across multiple branches or on behalf of multiple organisations require a separate log in to access each Subscriber ID. The relevant Subscriber Code must be entered when signing into the MIAFTR portal.

Going forward, Navigate Portal users who manage claims across multiple Organisation IDs will access them through their single account in Navigate.

After Go-Live, all IDs associated with an Organisation, or that your Organisation has Delegated Authority to manage claims for, will be accessible by users through their single Navigate Portal log-in. Users can switch seamlessly between different Organisation IDs once logged in to the Navigate Portal.

This change has streamlined access for users who need to access multiple Organisation IDs. The change is driven by enhanced security measures, including two-factor authentication, and allows for greater visibility and control of who has access to your claims data.

For organisations who have multiple Organisation IDs, you can pick from the “Select your Organisation” pop up when you log in or you can use the “Toggle” function which is a drop-down arrow located at the top of the screen to the right of your Organisation Name.

No, in the Navigate Portal, the allocation of Organisation IDs (previously known as Subscriber codes) is no longer possible.

All users will have access to all Organisation IDs associated with your Organisation, or that your Organisation has Delegated Authority to manage claims for.

Users from Organisations who have multiple Organisation IDs will simply select the Organisation ID associated to their branch when they log in.

We’ll be working with customers closely during testing in smaller groups.

We'll invite customers to a workshop before they begin their testing to walk you through the process.

As well as any defects we would like you to let us know of any user experience issues, including any unexpected performance issues.

Use the same help button within the portal to log a ticket in exactly the same way as reporting a defect/problem you have found with the test scenarios.

We've invited everyone to test the Navigate portal during the summer of 2025 but if you decide not to, we'll ask you to put that in writing to us.

We’re conducting comprehensive Pre-Go Live Performance Testing that simulates realistic user traffic and data volumes. This includes stress-testing the system using current production metrics and anticipated growth to ensure it performs reliably under peak load conditions.

Yes. Our testing uses live production volumetrics from existing systems (like Solera MIAFTR and MIPD) as a baseline. We’re validating the system’s ability to manage expected and peak volumes, ensuring it remains stable, responsive, and scalable.

Customers will experience faster load times, smoother interactions, and minimal downtime. By identifying and resolving performance issues before launch, we’re ensuring a robust and reliable platform that supports seamless day-to-day operations.