Update 23 June 2025

This week we have some planned downtime in the testing environment to make some updates to the portal that will improve the experience for customers.

We're grateful to customers who've identitified these opportunities during testing so far.

While we make these updates, the testing environment will not be available for testing.

Testing resumes WC 30 June 2025.

You will have been contacted about your allocated testing window and will be invited to a briefing workshop the Wednesday before your test window starts.

You will need to complete the Credential Request Form which will be shared with you by your dedicated Engagement Lead.

Your credentials will be sent via email the week before your testing window.

We recommend you activate your test account ahead of time so you're ready to go for your testing window.

Here's a quick video showing you how to activate your Portal testing account.

Got a query about Portal testing before you start?

If you have any questions before you start your testing, please contact the Engagement Team at engagement@mib.org.uk.

Got a query during testing?

During your testing you must use the Help button in the Navigate portal to raise a ticket.

Here's a quick video to show you how to do this.

Any queries sent via email to the engagement team about testing will NOT be seen by our Technical Support Team.

Test scenario availability

During your testing window please check our list of unavailable testing scenarios which is updated daily.

Click here to see the latest list.

You will need to use the documents below during your testing.

Please read this document BEFORE you begin your portal testing.

The Guide above will help you work through your portal test scenarios.

Whilst we would like you to perform the scenarios listed, you're not restricted by these and if you feel comfortable, we encourage you to test and use the platform as you currently do to ensure it works for you.

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