You’ve now been using Navigate VS&TD for two months.

We hope the support we put in place has made your post-Go Live experience smooth and straightforward.

Performance has remained strong, support ticket numbers are low, and several planned refinements have already been delivered.

As a result, we were pleased to close the programme as planned at the end of January, confident to hand ongoing delivery and maintenance to MIB’s existing Navigate support teams.

But it's YOUR support and collaboration that’s helped us reach this important milestone - thank you! 

On behalf of the whole team, thank you again for your partnership over the past year. Working together, we’ve successfully moved this vital vehicle salvage and theft dataset into Navigate - our modern, resilient platform that helps keeps Britain’s roads safer. This is an achievement you can be genuinely proud of.

A reminder of where to get help

If you ever need support, our straightforward processes help you get to the right place quickly.

Your first stop should always be the Getting Help page on our microsite. This shares how to get help with your questions and resolve issues, which includes contacting your own Org Admin or Navigate Champion. They can guide you to the best channel for the quickest support.

Portal access issue?

Your Org Admin can troubleshoot using their own Navigate access and the guide we provided them.

Need help using Navigate?
Head to our training resources for step-by-step guides, demo videos and FAQs. Your Navigate Champion can also help you with this.
Something more technical?

If it’s an issue your Org Admin or the training materials can’t resolve, you can log a query directly with MIB using the Contact Support option in Navigate.