As we've shared in previous communications about the user change freeze, from Monday 3 November, Management Users and Access Managers no longer have the ability to do the following in MIAFTR:
Create a new user
Edit an existing user profile including: name, role, active/ inactive status, email address.
Update or reset a user’s Password.
A user can still reset their own password using the “Forgotten your Password” button on the MIAFTR login page
If the “Forgotten your password” button is not permitting a reset, the solution depends on how their account was locked:
If the account has been locked due to inactivity, the user cannot be reinstated in MIAFTR, but can be added to Navigate ready for Go-Live on 24 November. This means they will not have access until after Go-Live.
If the account has been locked due to failed password attempts, a request to reset their password can be sent to MIAFTR using the email: questions@MIAFTR.com
If you have any general questions about this or anything else relating to VS&TD Go-Live, as always, please contact the Engagement Team at engagement@mib.org.uk.
We’re migrating MIAFTR users and sending out Navigate VS&TD login activation links via email from W/C 3 November, so you do not need to sign up manually.
Upon receiving the email you'll need to click this activation link and add an acceptable password, as part of the set-up process. You'll also be prompted to set up your multi-factor authentication which can either be your email address or SMS.
Note that existing Navigate MIPD users will not receive a user activation link – however you will also see the VS&TD tile appear in your Navigate homepage, with a “coming soon” banner displayed.
In WC 3 November, ahead of Go Live for MIAFTR users on 24 November, all new users of Navigate will receive your Navigate activation email.
This will allow you to activate your account and set up two factor authentication.
You'll be able to log-in but the VS&TD tile within Navigate will not be accessible until Go Live on Monday 24 November.
No, existing users of the Navigate portal for MIPD will not need to do anything with their account, and will have access to VS&TD added from Go Live.
No, we’ll be updating your access as part of the MIAFTR user migration, so that you can access both MIPD and VS&TD tiles in the Navigate portal using your single login from Go-Live.
Yes, all Navigate users will need to set up 2FA which provides an added layer of security in the Navigate platform. You can watch our demo on how to do this here.
When you log in and complete two-factor authentication (2FA), our MIB Services can remember your device for up to 28 days. This means you won’t be asked for 2FA again during that time if you’re using the same device and browser.
However, this only works if your browser allows MIB Services to save a small file called a cookie. Some organisations have browser settings that block or delete these cookies, for example, if your browser clears cookies when you close it or if you’re using private/incognito mode. In those cases, MIB Services won’t be able to remember your device, and you may be asked for 2FA each time you login.
If this is happening, please reach out to your IT team. They can help check your browser settings or advise on your organisation’s security policies.
The new users you are seeing are users that have been migrated from MIAFTR, with VS&TD roles only.
As you already have Org Admin rights in Navigate, you can automatically see these users as well.
Please do not delete them as they have been migrated as part of the Go Live process.
When you receive your Navigate VS&TD user activation link during w/c 03 November 2025 use it to complete your login set-up by adding a new password and set up your 2-factor authentication.
The VS&TD product tile will be displayed, with a “coming soon” banner, however you won’t be able to access VS&TD until after Go-Live on 24 November 2025.
Note that existing Navigate MIPD users will not receive a user activation link – however will also see the VS&TD tile appear in their Navigate homepage, again with the “coming soon” banner displayed.
The cut off for user updates and additions is 10am on 31 October, after this any changes made in MIAFTR will not be migrated into Navigate.
No passwords will be migrated, you’ll enter a new password when you receive your Navigate VS&TD user activation link during w/c 03 November 2025, along with adding your 2-Factor authentication.
The Organisation Administrator (Org Admin) from your own organisation is responsible for managing users.
Once activated you won’t be able to click on the tile and access the VS&TD screens until after Go Live on 24 November 2025.
If you're an Org Admin, you should have an additional Org Admin tile, which you SHOULD be able to access ahead of Go Live. This will enable you to complete your pre-Go Live checks.
Please review the detail shared in the Org Admin workshops on 27 / 28 October.
Org admins should check with their own IT department what happens with reported spam email in your organisation; it may be retrievable from deleted items. If not, please log a ticket with MIB via Contact Us in the Navigate portal.
Yes, the link will still work, but this time, they'll be taken to a page where they'll need to enter their email address to request a new activation email. Once they've received the new activation email, they can re-start the account activation process.
Emails will be sent throughout the week starting 3 November.
Each organisation will receive activation emails on different days during that week. If you believe you should have received an activation email but haven’t, please contact your own Navigate Organisation Admin.
For Organisation Admins:
If some users have received their activation emails but others haven’t, please wait until the end of the day before taking action. Then, check the user list submitted to MIB:
If a missing user is not on the list, you can create their account directly in Navigate.
If they are on the list, or you're unsure how to proceed, please raise a support ticket with MIB via Contact Us.
For this phase of the programme we’re creating new Navigate users ahead of Go Live, based on current or equivalent roles that users have in the current MIAFTR data service (Solera). Activation emails will be sent to new users w/c 3 November 2025.
This gives users a further two week period to activate their account, check their login works, and flag any issues that they need our support to resolve. We’ll have a team available ready to help your Org Admins deal with any queries or changes required.
It’s important therefore that during October you make any final additions/edits/deletions to your users in the MIAFTR portal, so we can create these as you want them in Navigate VS&TD.
Watch our useful Getting Help demo video here. See our VS&TD Training page for more useful information.
...