1. I don’t currently access Navigate, how do I access Navigate from Go-Live?

    In early November, ahead of Go-Live for MIAFTR users on 24 November, all new users of Navigate will receive your Navigate activation email. 

    This will allow you to activate your account and set up two factor authentication. 

    You will be able to log-in but the VS&TD tile within Navigate but will not be accessible until Go-Live on Monday 24 November. 

  2. I already use Navigate for MIPD, will I need to reset my password?

     

    No, existing users of the Navigate portal will not need to do anything with their account, and will have access to VS&TD added from Go-Live.

     

     

     

  3. Is Two-Factor Authentication (2FA) required?

    Yes, all Navigate users will need to set up 2FA which provides an added layer of security in the Navigate platform. You can watch our demo on how to do this here. 

  4. What is the cut-off time for user accounts to be updated in MIAFTR prior to user migration to Navigate on 24 November

    Close of business on Friday 31 October 2025.

     

  5. How will MIAFTR users access Navigate from Go-Live?

    All active MIAFTR portal users will be migrated onto Navigate and users with approved email domains will be sent an email with an activation link prior to Go-Live so they can set up two-factor authentication to be able to log in on Navigate from Go Live on 24 November.

    If the user is already using Navigate, their access will be updated to include access to Vehicle Salvage & Theft Data within Navigate.

  6. Who is responsible for managing Navigate users?

    The Organisation Administrator (Org Admin) from your own organisation is responsible for managing users. 

  7. Will the 'look and feel' (i.e. fields, results etc.) of MIAFTR look the same in Navigate?

    The layout of MIAFTR functions within Navigate will be familiar to MIAFTR users. However, Navigate is more intuitive and has a refreshed, more modern look and feel.

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