VS&TD Organisation Set-Up FAQs

What is an Organisation ID?

An Organisation ID in Navigate is what was previously known as “Subscriber Code” in MIAFTR.

A Subscriber Code is a unique 7-digit number assigned to organisations in MIAFTR. It is used to help identify an Organisation and determine access rights for enquiring, supplying and updating claims. These are being taken into Navigate as they are now, but will be known as an Organisation ID in Navigate.

If you would like to know which Organisation IDs are associated to your Organisation, you can contact the Engagement team at Engagement@mib.org.uk who can provide you with this information.

How will I access my Organisation ID (previously known as Subscriber Code) in the Navigate Portal to manage claims under that ID?

Currently, MIAFTR Portal users who work across multiple branches or on behalf of multiple organisations require a separate log in to access each Subscriber Code. The relevant Subscriber Code must be entered when signing into the MIAFTR portal.

Going forward, Navigate Portal users who manage claims across multiple Organisation IDs will access them through their single account in Navigate.

After Go-Live, all IDs associated with an Organisation, or that your Organisation has Delegated Authority to manage claims for, will be accessible by users through their single Navigate Portal log-in. Users can switch seamlessly between different Organisation IDs once logged in to the Navigate Portal.

This change has streamlined access for users who need to access multiple Organisation IDs. The change is driven by enhanced security measures, including two-factor authentication, and allows for greater visibility and control of who has access to your claims data.

Click here to watch our demo video about this change.

How do I request a sub-code change after Go Live?

If you need to make any changes to your Organisation's details, including name, or Supply codes & their statuses, please raise a request to MIB using the Contact Us button in Navigate.

How will I switch between different Organisation IDs when managing claims in the Navigate portal?

For organisations who have multiple Organisation IDs, you can pick from the “Select your Organisation” pop up when you log in or you can use the “Toggle” function which is a drop-down arrow located at the top of the screen to the right of your Organisation Name.

Click here to watch our demo video of how this is done in the Navigate portal.

Will data previously supplied to MIAFTR, be available in the Navigate portal on day 1?

Yes, all historical data held on MIAFTR will be migrated into Navigate.

Can I allocate specific Organisation IDs to certain teams or users, or restrict access to certain IDs through the Navigate portal?

No, in the Navigate portal, the allocation of Organisation IDs (previously known as Subscriber codes) is no longer possible.

All users will have access to all Organisation IDs associated with their Organisation, or those your Organisation has Delegated Authority to manage claims for.

Users from Organisations who have multiple Organisation IDs can simply select the Organisation ID associated to their branch when they log in.

I don’t understand the difference between Subscriber Codes, Org ID and Supplier Codes.

These terms are defined below:

Subscriber Code - unique 7-digit number assigned to organisations in MIAFTR. They help identify an organisation and determine access rights for enquiring, supplying and updating claims.

Organisation ID – the subscriber code(s) are now referred to as Organisation ID in the Navigate portal screens. Your organisation’s Subscriber Codes that have been migrated into Navigate from MIAFTR will be available to select in the toggle feature at the top of the portal screen.

Supplier Code – is another way of referring to Organisation ID in Navigate.

In Navigate, every Organisation ID (supplier code) will be given one of the following three statuses. This is to allow better management of Organisation IDs under an organisation. 

Active - Claims can be viewed, created and updated using an Organisation ID that has this status.

Run Off - Claims can be viewed and updated for an Organisation ID that has this status, but the system will not allow you to create new claims.

Disabled - Claims are view only when the Organisation ID has this status. No new claims can be created and the updating of existing claims under this ID will be locked.

What if I need to change my Org set-up between now and Go Live – you’ve said it’s now frozen, what do I do?

Any changes will now need to wait until after the Go Live weekend to maintain our migration stability. Please contact the Engagement team engagement@mib.org.uk with the details of the required changes and we can advise further.

Currently, we receive emails from no-reply@miaftr.com with a MIAFTR heading, please see example below. Will this be changing?

Yes, this will be changing, the new address will be

noreply-navigate@mib.org.uk