We're moving MIAFTR data into Navigate on Monday 24 November 2025. From that date, all existing MIAFTR users will access this data from the MIB's Navigate platform.

MIAFTR will be unavailable from 12 noon on Friday 21 November, and will be available as Navigate VS&TD from 12 noon on Monday 21 November. This should be communicated to all your users to make them aware they need to make any uploads or amendments before this time. 

We have carefully planned out time for robust testing and checks which means we need more than the weekend period to make sure we have as smooth a Go Live as possible.  

We did investigate keeping MIAFTR available for enquiries only during our Go Live weekend. However, doing this would make the Go Live more complicated. It would also make it harder for us to revert to the old system should something go wrong. 

So, to make sure everything goes smoothly, the entire system will be unavailable during the Go Live weekend. 

There will be a notification message displayed when you try to access the MIAFTR Portal after 12pm on Friday 21 November and throughout the Go Live weekend.  

We advise you to get as up to date as possible with all your portal and API submissions ahead of 12noon on Friday 21 November which will limit the volume of held back jobs.  

You may wish to bolster your capacity to input from 12noon Monday to work through the jobs you couldn’t submit over the weekend, catching up over the following week.  

Yes, our testing teams are running Regression and Smoke testing both before and after the VS&TD migration for MIPD. This is to make sure that MIPD functionality remains unaffected.  

Yes the Navigate portal will continue to be available for MIPD users. We don’t anticipate the Navigate MIPD Portal having downtime during the Go Live weekend; however, you may see a temporary slow-down in the processing of MIPD files, Portal and API functions while we carry out our MIAFTR data migration activities. 

We’ll be regularly reviewing our progress against our cutover plan, and if issues arise, at the point we validate that we can no longer achieve the noon Monday Go Live, we’ll share this announcement to all customers.

At the latest this will be sent Sunday 23 November between 6-7pm. 

If issues do arise, we have scope in the cutover plan to address critical issues and fix. If there are fixes that are non-critical, these will be addressed after the Go Live and will be communicated if they’re customer facing. 

However if things are going to plan, we won’t communicate, and therefore if you don’t hear anything, you can assume all is on track.

No news is good news! 

We have very high confidence in this migration after many months of preparation and testing. Our focus has been on making the process smooth, predictable, and fully validated before go-live. 

After all this testing, the team’s confidence is very high. We’ve proven the process end-to-end and have contingency plans ready if anything unexpected occurs. 

Our confidence comes from evidence, months of preparation, over 100 rigorous test runs, and a robust, proven plan that's learned lessons from the approach in Phase 1, with further reinforcement planned through an October dress rehearsal simulation. 

During our Go Live weekend and for a short period of time after Go Live, our rollback plan is to revert to MIAFTR which is hosted by Solera.  

If this is necessary, Portal users would be instructed to log-in to MIAFTR. API users would need to repoint their integration to Solera (if they’ve already switched) to continue operations. 

We will provide this information as soon as possible if this unlikely scenario occurs.  

We have several key stages throughout the weekend beginning with the successful landing of the migrated data, then selected customer API and Portal testing, and successful running of the Data Recipient files – after these points we’d be in a position to confirm if rollback is required.  

This is a simple process as no changes are being made to the MIAFTR portal, all that would need to happen is to reinstate the access for customer logins and turn back on the Solera web-servers.  

Navigate VS&TD is being tested with all our API and Data Recipient customers over the Go Live weekend, to confirm everything is working correctly. 

For the new Navigate VS&TD Portal, we have many customers.  

To make our pre-launch testing as efficient and effective as possible, we have selected our internal claims team and we do already have a small customer group to validate a comprehensive set of scenarios. This focused approach allows us to thoroughly prove the product's readiness before it goes live for everyone. The Portal customers involved in this testing have aleady been confirmed.

During the Go-Live testing period the customers conducting the tests will be using a small volume of real claims to test the core VS&TD capabilities. These claims will be saved to the Navigate VS&TD production system and will be available to access post 12pm on Monday 24 November. 

It's unlikely we'll make Navigate VS&TD available before midday Monday as we’ll be completing final tests. 

We will communicate any critical issues and enhancements required post Go Live via the microsite. The link to this will be shared nearer to Go Live. 

You can find our training materials here. They include a comprehensive Navigate VS&TD User Guide and demo videos.

Navigate Champions have been nominated by your organisation and are your own internal champions who are being upskilled by MIB ahead of Go-Live.

They'll be available to you to support your queries, signpost you to the relevant training and share instructions on how to raise queries with MIB.