1. When was MIAFTR data moved into Navigate?

    MIAFTR data was moved into Navigate VS&TD on Monday 24 November 2025.

    All former MIAFTR users now access Vehicle Salvage and Theft Data (VS&TD) from the Navigate platform. 

    MIAFTR is no longer in use.

  2. What support is there to help users familiarise themselves with Navigate?

    Please see our Training page on this microsite that has the support materials users will need to use Navigate. Users should also look at our User Access FAQs.

  3. How can you assure us that the current customer support teams can support additional Navigate VS&TD queries and help requests after Go Live?

    As part of our internal Business Readiness activities, the programme team is undertaking a thorough review and update of our customer query processes, including our internal SLAs for initial response times. More details of this will be shared with your organisation in due course.

    It's important to note that during the warranty period, from Go Live in November through into January 2026, the Navigate Customer Engagement programme team will also be providing bolster to the customer support teams.

  4. What do I do if I need help after Go-Live?

    Our Getting Help page is the first place to look.

    If it’s a user access issue, Org Admins within your own organisation can troubleshoot using their own Navigate portal access to help with login problems or account permissions.

    If you need help with how to use Navigate you can find training guides and videos on our Training pages.

    And if it’s something more technical that an Org Admin or Navigate Champion can’t help with, then you can log a query with MIB using the Contact Support option in the Navigate portal.

     

  5. What training materials are available?

    You can find our training materials here. They include a comprehensive Navigate VS&TD User Guide and demo videos.

    Navigate Champions have been nominated by your organisation and are your own internal champions who are being upskilled by MIB ahead of Go-Live.

    They'll be available to you to support your queries, signpost you to the relevant training and share instructions on how to raise queries with MIB. 

  6. How are you going to communicate issues AFTER Go Live, and will you share a backlog of known issues that are due to be fixed?

    We'll share any critical issues and enhancements required after Go Live via this microsite. 

     

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