1. What is Navigate?

    From 24 November 2025 data from the Motor Insurance Anti-Fraud & Theft Register (MIAFTR) will be accessed from Navigate.

    All former MIAFTR users will access data from Navigate.

    Navigate is already the MIB's data platform for data previously held in the Motor Insurance Database (MID). It's the central record of all insured vehicles in the UK. Navigate is managed by the MIB and used by Insurers, the Police and the Driver and Vehicle Licensing Agency (DVLA) to enforce motor insurance laws.

  2. What is MIPD?

    MIPD is Motor Insurance Policy Data within Navigate. Every current motor insurance policy in the UK is held in Navigate and can be accessed by users from the MIPD tile in the Navigate portal.

  3. What is VS&TD?

    VS&TD is Vehicle Salvage and Theft Data within Navigate. It's where all former MIAFTR users will access their data from the Navigate portal.

  4. What was MIAFTR?

    The Motor Insurance Anti-Fraud and Theft Register (MIAFTR) was one of the MIB’s core data services alongside Navigate (formerly MID) and CUE. 

    Data from MIAFTR is set to be moved into Navigate on 24 November 2025.

  5. What is Vehicle Salvage & Theft Data used for?

    The former MIAFTR database (now safely housed in Navigate VS&TD) helps monitor vehicles written off for insurance purposes, to help trace and recover stolen vehicles and to help detect fraud.

     

  6. Does the public access Vehicle Salvage & Theft Data?

    No. The public only interacts with the Vehicle Salvage & Theft Data through third party organisations that charge for checking a vehicle’s history, also called a provenance check.

  7. Why are you replatforming MIAFTR?

    Following an industry consultation, we’re transforming our data services in a phased approach. In 2024 we moved data from the Motor Insurance Database (MID) into our new Navigate data platform.

  8. What benefits does Navigate bring for MIAFTR users?

    Navigate is a modern, cloud data platform hosted in Microsoft Azure offering a unified user portal for all users.

    It provides self-serve capability, enhanced reporting and insight delivery. It also drives data ingestion improvements and better fraud detection.  

    Having data in one place means we can also continue to drive data quality improvements.

  9. When is MIAFTR data going live in Navigate?

    We’re on track to move MIAFTR into Navigate on Monday 24 November 2025.

  10. Will all MIAFTR claims data be migrated?

    Yes, all vehicle claims data held in MIAFTR will be migrated into Navigate, as well as 6 years' of personal data. 

  11. Will all MIAFTR users be migrated or will they need to sign up to the new platform?

    All existing, active MIAFTR users who have email addresses will be migrated onto Navigate.

  12. Will you be telling the industry that MIAFTR is no longer in use?

    Yes, the name MIAFTR will be retired and this is reflected in our communications. 

     

  13. How long will the post Go Live warranty period last?

    We have clearly defined exit criteria from the warranty support period, and warranty will run as long as it takes to meet this. 

    However, we currently anticipate, considering the Christmas period, that this will last 8 weeks, taking us to the middle of Jan-26. The microsite will be updated with information on any changes to our Warranty status. 

  14. When will we lose the facility to obtain vehicle finance details?

    When MIAFTR data goes live in Navigate in November 2025. After this you will need to find an alternative source for this information.

     

  15. Will reporting be available on day 1 to help with TTS

    On Day 1 the capability of self-service won’t be available for purposes of TTS however this is something we'll look into developing in future.

  16. How can I update my technical point of contact?

    Please email the engagement team at engagement@mib.org.uk  and one of the engagement managers will update the information we hold for you. 

  17. Once MIAFTR data moves to Navigate, if there’s an issue with that data, will this affect the availability of policy data in Navigate, or vice versa?

    Data from the MIAFTR database will be moved to Navigate that already hosts Motor Inusrance Policy Data (MIPD) from the former MID.

    Migrating the MIAFTR dataset onto Navigate does imply a risk to the performance of the platform. With that in mind, we're conducting robust load testing, to assure ourselves that any performance impacts are mitigated, before we Go lLve.

    After launch, we'll closely monitor service performance.

     

  18. How do I nominate a Navigate Champion?

    This has been shared in the Navigate Countdown Bulletin, however, you can also reach out to your Engagement Lead via engagement@mib.org.uk who will send you the form to complete. 

  19. What training support will be available?

    You can find our training materials here. They include a comprehensive user guide, demo videos and an FAQ library. 

    Navigate Champions are being supported ahead of Go-Live, to support queries from colleagues, signpost to the relevant training and share instructions on how to raise queries with MIB. 

     

  20. Do you have an overview of the IT security measures implemented as part of the Navigate programme?

    Yes, we have updated the Navigate Security Overview document for the latest VS&TD release.

    The MIB has embedded security and privacy by design and have adopted a holistic approach that covers industry standards such as OWASP, ISO 27001 as well as data protection requirements, including the GDPR.

    For further detail including infrastructure security, penetration testing, disaster recovery and certifications please access the MIB Navigate Security Overview document here.

     

  21. Will there be SLA’s or cut off periods for interest claims being put on to Navigate by customers?

    All types of claims that are currently entered on MIAFTR will be able to be entered onto Navigate. If you are referring to something specific, please reach out to us at engagement@mib.org.uk to clarify. 

  22. What reassurance is there that the Navigate platform will not slow down when the new VS&TD product and additional users are added?

    MIB conducts regular performance load testing on both the MIPD and VS&TD applications in Navigate, to proactively identify and resolve any potential issues, thereby safeguarding users from disruptions like outages or performance issues.

    We've tested to ensure the system robustly handles both regular anticipated and peak loads without strain or unresponsiveness.

    For further detail please see the MIB Navigate Performance Testing Overview here updated for the upcoming VS&TD release.

  23. Will the 'look and feel' (i.e. fields, results etc.) of MIAFTR look the same in Navigate?

    The layout of functions within Navigate will be familiar to MIAFTR users. However, Navigate is more intuitive and has a refreshed, more modern look and feel.

  24. How will enhancements and fast-follow fixes be handled after Go-Live?

    We’ll provide updates on any planned enhancements and fast-follow fixes directly on this page.

    You’ll also hear more about these in our post Go-Live webinar, where we’ll outline what’s coming next and how we’ll keep improving your experience. 

    If you have a suggestion for an enhancement to the Navigate portal, use the contact support button in Navigate and select "General Query" from the Area of Issue drop down.

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