If you need help using Navigate or run into an issue you have people in your own organisation who can help you.

Every organisation that uses Navigate - big or small - has at least one Organisation Administrator (Org Admin), who's responsible for managing their organisation's users in the Navigate portal.

So your Organisation Administrator (Org Admin) or Navigate Champion (in many cases the same person) should be your first point of contact.

MIB has supported those individuals to help you.

If it’s a user access issue, Org Admins can troubleshoot using their own Navigate portal access to help with login problems or account permissions.

If you need help with how to use Navigate you can find Guides and videos on our Training pages.

And if it’s something more technical that an Org Admin or Navigate Champion can’t help with, then you can log a query with MIB using the Contact Support option in the Navigate portal.

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