Supplying data to the MID

All motor insurers must abide by Department for Transport (DFT) rules for the timely supply of data to the MID and there are consequences for insurers if the obligations are not met. Some insurers allow their fleet and motor trade customers to provide vehicle updates directly to the MID using a facility called MIDUpdate. This is subject to strict controls.

Insurer helpdesk contacts for MIDUpdate customers

Motor trade and fleet customers are supported in the management and updating of vehicles within the MID helpdesk service at their insurer, please see below for contact details.

AIG              aigmidhelpdesk@aig.com 0208 774 5801 / 0208 774 5834
Allianz         mid.helpdesk@allianz.co.uk   0345 073 1118
Ageas           fleetmid@ageas.co.uk   0345 125 8855
Arista           midhelp@arista-insurance.com 0117 905 8869 / 0117 905 8870
Aviva           midhelpdesk@Aviva.com  0345 301 5762
Axa Insurance    mid.axa@axa-insurance.co.uk  0330 024 5345
Axa Corporate   midsupport@axa-corporatesolutions.com -
AXA NI          nicommercial@axa.ienifleet@axa.ie  -
Catlin           MIDupdate@catlin.com   0207 458 5816
Chaucer         Fleetadmin@chaucerplc.com 0122 728 4700
CIS              - -
Cornhill         mid.helpdesk@allianz.co.uk   0148 355 2406
Cornish Mutual   enq@cornishmutual.co.uk   0845 017 5513
Ecclesiastical  fleet_mid@eigmail.com -
Equity Red Star  PolTech@ERS.com 0344 335 6533
Hiscox           robin.walsh@hiscox.com -
KGM              Jill.metherell@canopius.com  0208 530 1842
LV=             fleetmid@lv.com   0800 028 9566
MDS              enquiries@motordatasolutions.co.uk  0870 121 3408
Mitsui           See MDS         -
NFU              midhelp@nfumutual.co.uk   0845 070 1607
NIG              MIDhelpdesk@nig-uk.com   0345 609 0689
QBE              mid.helpdesk@uk.qbe.com   0800 389 2674
RSA              mid.support@uk.royalsun.com   0330 102 3603
Rural            sbirtwhistle@ruralinsurance.co.uk 0142 387 6032
Summit          helpdesk@amlin-insurance.co.uk 0124 539 6396
Tradex           - 0333 313 2140
Zurich           midqueries@uk.zurich.com  0800 085 0597