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Submission Routes

The table below shows a list of insurers' preferred methods for submitting vehicle information to the Motor Insurance Database (MID).  

Please note that where policyholders are advised to submit directly to the MID using http://www.midupdate.com/  you will need to contact your insurer for login details as the MIDUpdate site requires a username and password for access. 

If you are experiencing problems with MIDUpdate and/or have forgotten your login details, please contact your insurer using the contact details on the MIDUpdate Help Page.

Name of Insurer

Submission Route

ACE

Please contact your insurer.

Aioi Motor & General Insurance Company of Europe Ltd

Please contact your insurer who will submit data on your behalf.

Alfar

Please contact your insurer.

Allianz Insurance plc Three options:
1) By sending data to Allianz via their website at
www.allianz.co.uk/commercial/mid  
2) By sending data direct to the MID by visiting www.midupdate.com  
3) If the policyholder does not have internet access, then information can be submitted by post or fax to the policyholder's local Allianz branch.

Allianz plc

Please contact your broker, or alternatively your insurer at mid@allianz-ni.co.uk who will submit data on your behalf.

Amlin Insurance Services

Amlin Insurance Services policyholders should immediately populate their vehicles on our MID Extranet site:- https://secure.ais-root.com/EXTRANET. 

Policyholders will require a username, PIN and password to access this site, these can be obtained from our MID Helpdesk, tel. 01245-396473, fax. 01245-396472, e-mail fleetadmin@summit-insurance.co.uk.

Aviva Insurance UK Ltd

How you send vehicle details to the MID depends upon the type of Aviva policy you have.

Minifleet and Specified Vehicle Fleet.
Aviva sends the required details to the MID. A Specified Vehicle Fleet policy is one where Aviva needs to know full vehicle details, such as make and model, to enable Aviva to price and underwrite the risk. All you need to do is keep your vehicle schedules up to date and notify changes immediately as and when they occur to your broker, or direct to Aviva if on a deal direct basis.

Motor Trade and Unspecified Vehicle Fleet.
For all Motor Trade policies and unspecified vehicle fleet policies, you will receive a submission route option form as part of your New Business pack. Please complete this form and/or liaise with our MID Helpdesk (tel: 0845 301 5762; 9am-5pm) for a password and if you require aid with your initial load.
Subsequent changes should be made yourself as and when they occur, and by the submission route chosen by you. Ad-hoc and interactive changes to be made via the MID Update website on www.midupdate.com    using your user id and password. 

AXA

If you are a new Motor Trade or Motor Fleet policyholder, you should receive a letter outlining what course of action is needed from AXA. If you are an existing Motor Trade or Motor Fleet policyholder wishing to amend information on the website, please ring on 0870 900 1183 or contact the dedicated Helpdesk Team at MID.AXA@AXA-INSURANCE.CO.UK. Any other queries regarding the Motor Insurance Database should also be referred via the same routes.

AXA Corporate

Policyholders should submit direct via www.midupdate.com

AXA Ireland

Policyholders should submit direct via www.midupdate.com
Brit

Policyholders will send a template to Brit which should be completed and e-mailed to vehicledata@britinsurance.com

Larger Fleet operators can update www.midupdate.com direct.

Carraig

Number of methods available. Please see www.midasdirect.com or contact your insurer.

Chartis Europe Ltd Policyholders should submit data direct via www.midupdate.com 

Chaucer

Motor Fleet - please send data to insurer via e-mail: fleetadmin@chaucerplc.com or Fax: 01227 773888.

Insurer Helpdesk 01227 284003.

Motor Trade - please send data to insurer via e-mail: mtradenb@chaucerplc.com or Fax: 01227 284741 Tel: 0870 6060587

Chubb Please contact your insurer.

CIS

All policy and vehicle information is to be submitted to the database via the CIS. For further information on how this can be done, contact the Risks department at the CIS on 0161 837 5871.

Compucar Please contact your insurer.

Cornish Mutual

Please contact your insurer.

Ecclesiastical

Updating is via www.midupdate.com . Any queries should be emailed to motorfleet@ecclesiastical.com

Equity Red Star

Please contact your insurer.

Covéa Insurance

Please send data to Covéa Insurance at mid@coveainsurance.co.uk.

Europa General Insurance Company Ltd

Please contact your Broker.

FBD Insurance

Please contact your insurer who will submit data on your behalf.

Groupama

Please contact your insurer fleetmid@groupama.co.uk

Highway

Policy holders or their brokers can update the MID in several ways:
Complete Highway template and e-mail it to FleetMID@highway-insurance.co.uk or fax on 01277 359 181.
Highway will take telephone calls for Motor Trade policies where there are 10 changes or less on 01277 266 492.
Highway are allowing policyholders or brokers to go direct to the MID to make changes - ring 01277 266 492 for more information.

HSBC Insurance Please contact your insurer who will submit data on your behalf.
Telephone: 01277 842222
Email: midphase2@hsbc-insurance.co.uk
Illium Insurance Illium can cater for your chosen vehicle submission route. Please contact us on mid@illiumclaims.com or 01656 868000 if you have any questions.

Jubilee

All submissions are made direct to the Syndicate by one of the following methods:
A) By post to Fleet Dept, Jubilee Motor Policies at Lloyd's, Sidcup House, Station Rd, Sidcup, Kent, DA15 7EX

B) By fax 020 8918 8050
C) By mail to mid@jubilee-insurance.com. Full details can be found on the the Fleet Policyholders' page on the Jubilee web site, www.jubilee-insurance.com.

KGM

Please contact your broker.

Mitsui Sumitomo

Number of methods available, please see  www.midasdirect.com contact your insurer.

Newline Please contact your insurer.
NFU Mutual Please contact us by e-mail at midhelp@nfumutual.co.uk or call us on 0845 070 1607 if you have any questions.

NIG

NIG's Fleet Policyholders will use one of two different submission methods, according to the size of the fleet.

For smaller fleets that declare vehicle changes on an "immediate" or "as and when" basis as stated on your policy schedule, NIG will load the policy and vehicle details onto the MID for you. Policyholders must ensure that the vehicle changes are notified as and when they occur via your broker. For larger fleets that declare changes on a quarterly, half-yearly or annual declaration basis as stated on their policy schedule NIG will load only the policy details onto the MID. Policyholders are responsible for sending vehicle details (including changes) to the MID and should contact NIG's MID helpdesk initially to obtain a password before submitting the details via www.midupdate.com. The helpdesk can be contacted on 0845 609 0689 (local rate) between 9 and 5, Monday to Friday.

For Motor Trade Policyholders, NIG will load only the policy details to the MID. Policyholders are responsible for sending vehicle details (including changes) to the MID and should contact NIG's MID helpdesk initially to obtain a password before submitting the details via www.midupdate.com.

Probus Policyholder should submit data direct via www.midupdate.com 

QBE

QBE's policyholders will use one of two different submission methods, according to the size of their fleet. Policyholders with larger fleets (10 vehicles or more) will need to submit direct to www.midupdate.com. Policyholders with smaller fleets (under 10 vehicles) should supply their data to QBE via a number of methods. If you fall into this category, please contact your broker for more specific information.
For further information please contact the QBE MID Helpdesk on Freephone 0800 3892674, by e-mail to mid.helpdesk@uk.qbe.com or visit our website at http://www.qbeeurope.com/motor.

Quinn Direct Quinn-direct will use one of two different submission methods, depending on the policy. Policyholders who have a declaration policy will need to submit direct to www.midupdate.com. Policyholders who are not on declaration should supply their data to Quinn-direct who will update on the policyholders behalf.

RSA

Policyholders should update the RSA website at www.rsagroup.com (go to section marked 'UK Motor Insurance Database').
Any queries should be addressed to the helpdesk on 0845 070 0451 or to the web support e-mail address at mid.support@uk.rsagroup.com.

Brokers can update the RSA MID website on behalf of their clients at the RSA website www.rsaconnect.rsagroup.co.uk (click on the 'Commercial' tab, followed by 'MID Phase II' for access).

Service

Please contact your Insurer.

Summit

Summit fleet policyholders with 'as & when' declaration based policies should continue to immediately advise their broker of any vehicle changes.

Summit fleet policyholders with monthly, quarterly, 6 monthly or annual declaration based policies should immediately populate their vehicles on our MID Extranet site:- https://secure.ais-root.com/EXTRANET

Policyholders will require a username, PIN and password to access this site, these can be obtained from our MID Helpdesk, tel. 01245-396600, fax. 01245-396611, e-mail fleetadmin@summit-insurance.co.uk.

Tradewise

Please contact your insurer who will submit data on your behalf.

Tradex

Please contact your insurer who will submit data on your behalf.

Travelers Insurance Company Ltd Log on to www.travelers.co.uk/insurance
Read the MID information and click on 'Register'.
Enter your details as requested including your seven digit policy number.  Your secure username will be posted to you within 48 hours.
For assistance call 0700 25 25 201 or e-mail your query to
IT.ServicesDesk@travelers.com  
UKI Please contact your insurer who will submit data on your behalf.

Zurich Insurance (UK) plc

Policyholders will update via the Zurich website at www.zurich-vehicles.co.uk.  Policyholders without internet access should contact Zurich direct.

Zurich Ireland

Please contact your insurer who will submit data on your behalf.