MIB endeavours to handle all claims quickly and efficiently and will provide a reasoned response wherever necessary. However, if you are dissatisfied contact your solicitor or representative and ask him to resolve the problem by telephone.

If you are not represented, telephone MIB (or the agent who is handling the matter on behalf of MIB) and speak to the person handling the claim. If you are not satisfied, write for "the attention of the Head of Operations".

In the event you feel that the complaint has not been resolved, write to the Operations Director, MIB, Linford Wood House, 6-12 Capital Drive, Linford Wood, Milton Keynes, MK14 6XT, marking the envelope "Private and Confidential".

The chief executive of MIB is always prepared to review decisions on complaints. Should you wish to do so, please write to him at the same address.

In the event that your problem involves a matter of principle, which may be of public interest and you consider that it has not been dealt with adequately under the above procedure, it is open to you to write to the Minister for Transport at the Department for Transport LRI Division, 5th Floor, Southside, 105 Victoria Street, London SW1E 6DT.  The Minister will normally require to be satisfied that the above procedure has been followed before he will intervene.