How to make a Green Card claim
- Check the UK Representatives of Foreign Insurers to see if there is a UK agent for the foreign insurers. If so, send details of the claim to the UK agent. If there is no agent or the insurer cannot be identified you should complete an MIB claim form, see submit a Claim.
- Send the claim form to MIB with copies of any information given to you by the driver of the foreign registered vehicle, which may include a copy of the green card.
- Include all the information available on the foreign registered vehicle. For example foreign registered lorries may have different registration numbers on the front and back of the lorry. It is particularly important to obtain the registration number at the front.
- Contact your insurers. Your insurance policy requires all accidents to be reported. If you have a comprehensive policy it is usually much quicker to claim under that policy. You should discuss this with your insurers.
- Collect as much information as you can concerning your losses. If you do not have a comprehensive policy or choose not to use it, you should try to get two estimates for repair of your vehicle. If the vehicle is not drivable, one will be sufficient. Do not delay your claim to wait for estimates to arrive. MIB can arrange to have your vehicle inspected by an independent engineer if necessary.
- If after due consideration the claim cannot be agreed and it is necessary to issue legal proceedings, if confirmation of cover has been received from the foreign insurer, or authority given by the foreign bureau, MIB will nominate solicitors to accept service of the proceedings.
- If the claim is being handled by a UK agent and after due consideration cannot be agreed, if confirmation of cover has been received from the foreign insurer, the UK agent has authority to nominate solicitors to accept service of the proceedings. If any problems arise on this you should contact MIB.
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When making the claim to MIB or to a UK agent please ensure that you provide all the available information which should include where possible:
- The name of the Foreign Insurer
- Owner or policyholder's name
- Driver's name and address and contact details
- Vehicle registration number (in particular the registration number of the cab unit of the vehicle, if a lorry)
- Policy or green card number and photocopies of any documents provided in relation to the accident
- Accident date and exact location
- Accident circumstances
This page was last updated on
11 June 2009