At the MIB we value your feedback. If your complaint relates to a claim, you should contact your claims handler in the first instance to discuss and advise them of your concerns or issues.

The handler will then attempt to resolve the situation.

If you remain dissatisfied or your complaint does not relate to a claim, you can lodge a formal complaint. You can write to the Customer Service Manager who will investigate your complaint and attempt to resolve the matter. 

Write to:

Customer Service Manager
Motor Insurers' Bureau

Linford Wood House

6-12 Capital Drive

Milton Keynes

MK14 6XT

Or email the Customer Service Manager at feedback@mib.org.uk.

If you feel your complaint has not been resolved through this procedure, the Chief Executive of the MIB is always happy to review any decisions on complaints. If you are still not satisfied and your complaint is a matter of principle that may be of public interest, you can write to the Minister for Transport. The minister will want assurance that our complaints procedure has been followed before becoming involved.

Write to:

Minister for Transport

Department for Transport

Licensing, Roadworthiness & Insurance Division

Great Minster House

76 Marsham Street

London

SW1P 4DR