A copy of our Customer Charter.

Profile of Kaye Sydenham - Customer Service Manager.

We are keen to continually improve the service we offer our customers. If you have recently made a claim with the Bureau, please take a few minutes to complete our online customer survey.

If you would like to provide feedback to the Customer Service Manager on any of the services provided by the Motor Insurers' Bureau, please email feedback@mib.org.uk We are always striving to improve our service and your suggestions, observations and ideas will be greatly received.

Details of the MIB complaints procedure.