Phil Bird - Head of Customer Services
Phil Bird was appointed as the Head of Customer Services at MIB in 2011. Phil's key responsibilities include service delivery and customer-facing activities in the Claims area.
Phil has an extensive background in the insurance industry. Having started his career working for Guardian Royal Exchange in the London Market focusing on the underwriting of property insurance, he went on to develop a provincial broker operation for commercial lines business at Royal London and manage their underwriting team in 1989.
In 1996, Phil joined Guardian Direct as Household Underwriting Manager and, following the merger with AXA, became Household Underwriting Manager for all distribution lines.
From the role of Head of Product Development at AXA, Phil joined Groupama Insurances in 2004 as Underwriting Director. He became Director of Claims in October 2008 where he managed large teams of operational and technical staff across three claims centres and Groupama’s head office.
As Head of Customer Services and a member of the Executive Management Team, Phil has overall responsibility for the delivery of claims handling services and anti-fraud work at the Bureau.
A graduate in Economics, Phil is also an Associate of the Chartered Insurance Institute.
This page was last updated on
31 May 2011