Customer Focus
Understanding of what customers expect
Proactively addressing / responding to expectations

Striving for Excellence
Desire for continuous improvement
Striving for excellence
Strong desire to be the best
Hunger to progress in knowledge and expertise
High achievers
Employer of choice
Suggest, adopt, drive change
Willing to challenge status quo
Acting with Integrity

Passion
Exuding enthusiasm
Can do attitude
Demanding, challenging, forward thinking, Energetic
Pride in the work that is done

Valued and Empowered
Accountable, responsible, owner (understanding boundaries)
(Feel) able to make a difference
No blame culture
Timely recognition of contribution
Feeling part of what MIB is trying to achieve

Strong Leadership
Role model
Committed staff
Belief
Performance recognition
Consistency
Ethical
Clear direction